Explore 1M+ Live Opportunities.
Direct applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
Live Jobs|Remote & Onsite|Apply in 1 Click
Join Our WhatsApp Job ChannelDirect applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
Cushman & Wakefield · London, England, United Kingdom
Job Title
Lead Front of House Host
Job Description Summary
Lead Front of House Host
Global Occupier Services
London
Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world.
Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.
We have an exciting opportunity for a talented Lead Front of House Host to join our market-leading Global Occupier Services business, working with a prestigious client based in London.
Job Description
Key
Lead and inspire the Front of House team, creating a welcoming, hospitality-led workplace experience for colleagues, visitors, and stakeholders
Act as the main point of contact for all workplace arrivals, ensuring a professional and seamless experience from arrival to departure
Oversee Front of House operations across reception, café, meeting spaces, and shared areas, maintaining exceptional presentation and service standards
Manage team scheduling, absence cover, workload allocation, onboarding, and ongoing development to ensure consistent service delivery
Build strong relationships with colleagues, visitors, suppliers, and workplace partners, promoting a positive and inclusive environment
Coordinate third-party service providers, ensuring contracted services are delivered effectively and operational issues are resolved promptly
Ensure meeting rooms and workplace facilities are fully operational, well-presented, and ready to support business needs
Monitor workplace requests, service tickets, and visitor management systems, ensuring timely resolution and clear communication
Conduct regular workplace inspections and proactively identify opportunities to improve the employee and visitor experience
Gather colleague feedback and contribute ideas that enhance workplace services, operational efficiency, and overall satisfaction
Support workplace projects and continuous improvement initiatives that drive service excellence and operational effectiveness
Work closely with IT and workplace teams to ensure seamless support across access control, visitor management, AV technology, security, and workplace services
Assist in budget awareness and resource planning, balancing outstanding service with operational efficiency
Support health & safety, compliance, sustainability, business continuity, and workplace audit requirements, ensuring policies and procedures are consistently followed
Identify, assess, and escalate operational risks while supporting the delivery of safe, successful workplace events and hospitality experiences
Proven experience in a Front of House, Workplace Experience, Hospitality, Reception, or Customer Service leadership role
Strong people management skills with experience leading, coaching, and developing high-performing teams
Excellent communication and stakeholder management skills, with the ability to build relationships at all levels
Solid understanding of workplace operations, including visitor management, meeting room coordination, access control, and service delivery
Highly organized, able to prioritize effectively and manage multiple operational demands in a fast-paced environment
Confident using workplace systems and digital tools, including service request platforms and Microsoft Office
Knowledge of health & safety, compliance, and workplace best practices within a corporate environment
Professional, proactive, and solutions-focused, with a hospitality mindset and a passion for delivering exceptional workplace experiences
Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
“Cushman & Wakefield”
Details
| Company | Cushman & Wakefield |
| Location | London, England, United Kingdom |
| Type | FULL TIME |
| Niche | general |