Job Summary:
This position will drive sales by strengthening the relationship with our corporate customers and strategic partnerships. This will be accomplished through a robust customer retention program that enables communication with customers and partners in a personalised manner while leveraging the ability to translate customer insights into actions for customer service.
Responsibilities:
- Client relationship and management for corporate customers and strategic partners
- Corporate customer retention and growth – establish strong customer relations while representing local and national clients professionally
- Conduct and lead corporate customer training workshops, capture feedback and develop action plans to improve customer experience
- Work closely with Sales team to develop and implement strategies that grow the corporate customer and strategic partnership base and drive sale & traffic, leveraging CRM and programs
- Monitor and analyze customer data to identify key areas of focus and problem solving customers concerns
- Manage the customer retention and engagement strategy, executing timely and accurate deliveries of corporate communications to achieve business goals
Requirements:
The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.
- Client relationship and management for corporate customers and strategic partners
- Corporate customer retention and growth – establish strong customer relations while representing local and national clients professionally
- Conduct and lead corporate customer training workshops, capture feedback and develop action plans to improve customer experience
- Work closely with Sales team to develop and implement strategies that grow the corporate customer and strategic partnership base and drive sale & traffic, leveraging CRM and programs
- Monitor and analyze customer data to identify key areas of focus and problem solving customers concerns
- Manage the customer retention and engagement strategy, executing timely and accurate deliveries of corporate communications to achieve business goals
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