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Cult of Coquette · Scottsdale, Arizona
Cult of Coquette — Scottsdale, AZ
Starting Pay:
$27–$30/hour
Schedule:
30–35 hours/week, Monday–Friday
Growth:
Potential to move to a salaried position after a 90-day performance review.
About the Position
Cult of Coquette is seeking a highly organized, proactive E-Commerce Operations Manager to oversee our day-to-day business operations, warehouse fulfillment, customer service processes, and team.
This is a hands-on leadership role managing a team of approximately five employees. We're looking for someone who takes ownership, creates structure, leads by example, solves problems independently, and ensures operations run smoothly without constant direction.
Oversee daily order fulfillment, ensuring orders are processed accurately and shipped on time
Manage and prioritize warehouse operations and daily workflow
Oversee incoming shipments, inventory receiving, organization, and accuracy
Manage customer returns and exchanges, ensuring timely and accurate processing
Supervise employees responsible for fulfillment, returns, and inventory-related tasks
Coordinate shipping carriers, pickups, deliveries, and supply management
Maintain an organized, efficient warehouse environment
Customer Service & Administrative Operations
Manage and respond to customer service emails, ensuring timely, professional, and accurate communication
Handle payment disputes, chargebacks, billing inquiries, and related documentation
Process and follow up on shipping insurance claims, lost packages, and delivery disputes
Resolve escalated customer issues in accordance with company policies
Monitor customer service workflows and identify opportunities to improve efficiency and customer experience
Maintain accurate records and follow through on outstanding administrative matters
Team Management & Human Resources
Lead, supervise, schedule, and train a team of approximately five employees, including warehouse staff and interns
Delegate responsibilities, monitor productivity, and hold employees accountable for performance and deadlines
Assist with recruiting, interviewing, hiring, and onboarding new employees
Manage employee schedules, attendance, and day-to-day personnel matters
Provide performance feedback and address employee concerns professionally
Help develop a positive, accountable, and productive work environment
Systems, Processes & Operational Improvement
Develop, document, and maintain Standard Operating Procedures (SOPs) for key business functions
Identify operational inefficiencies and implement improved workflows and processes
Establish systems that improve accuracy, productivity, and accountability
Troubleshoot operational challenges and independently follow issues through to resolution
Anticipate business needs and proactively address issues before they escalate
Communicate priorities, challenges, and operational updates clearly with ownership
Qualifications & Experience
Minimum 2 years of experience in e-commerce operations, retail management, warehouse management, fulfillment, logistics, or a related operational role
Experience with inventory management, order fulfillment, shipping, and/or returns processing
Strong written communication skills and the ability to handle customer service correspondence professionally
Ability to manage multiple responsibilities, delegate effectively, and prioritize competing deadlines
Experience developing processes, documenting procedures, or improving operational efficiency
Comfortable handling administrative responsibilities and sensitive business information
Proactive, dependable, detail-oriented, and capable of working independently
Experience with chargebacks, insurance claims, employee management, or hiring is preferred
What We're Looking For
We're looking for a natural leader who takes initiative, identifies opportunities for improvement, and confidently manages daily operations without constant oversight.
The ideal candidate is equally comfortable managing people, overseeing fulfillment, handling administrative responsibilities, and creating systems that make the business more efficient.
Most importantly, we're looking for someone who takes ownership, anticipates needs, and can be trusted to manage the details of a growing business.
90-Day Performance Period
The first 90 days will be an hourly performance period focused on learning the business, understanding existing systems, and demonstrating the ability to independently manage operations.
Independently oversee daily warehouse, fulfillment, and returns operations with minimal owner involvement
Effectively lead, schedule, and manage the team
Maintain accurate inventory and organized, efficient workflows
Consistently meet shipping deadlines and maintain high fulfillment accuracy
Manage routine customer service issues, chargebacks, billing inquiries, and insurance claims
Demonstrate the ability to document and improve operational procedures
Support hiring, onboarding, and employee accountability
Proactively identify and resolve operational challenges
Demonstrate strong leadership, reliability, communication, and independent decision-making
After the 90-day performance review, there may be an opportunity to transition into a salaried position based on demonstrated performance, leadership, the scope of the role, and the needs of the business.
Details
| Company | Cult of Coquette |
| Location | Scottsdale, Arizona |
| Type | FULL TIME |
| Niche | Sales and marketing managers |