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Black Powder Coffee · Mooresville, North Carolina
Coffee Production & Customer Service Associate
Black Powder Coffee – Mooresville, NC 28117
Full-time Employment – Tuesday – Saturday 8:00-4:00
We are seeking a personable, take-initiative individual with a passion for craft beverages and experience with customer service, food service, and fulfilling deadline-driven demands. This position offers full-time employment with benefits. The ideal candidate will be responsible for fulfilling retail walk-in, online and wholesale coffee orders and assist with customer service initiatives. Being able to greet walk-in customers with a smile and can-do attitude, combined with an interest in continuous learning and building a career in this industry is desired.
We are an artisan, small batch coffee roaster located north of Charlotte, NC in the high growth area of Mooresville/Lake Norman area. We sell our daily roasted coffee online to consumers across the country, locally in a small retail shop at the roastery, and to a wide variety of wholesale customers including cafes, restaurants, hospitality venues, corporate customers, and major grocery retailers in the Southeast.
Key Responsibilities:
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Assist retail customers with purchases, product recommendations, and general customer service
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Assist with daily coffee cuppings, customer support and production tasks
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Package, label, and prepare coffee orders for wholesale and online customers
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Support fulfillment and organization of online orders and wholesale accounts accurately and on schedule
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Maintain and monitor inventory levels for packaging and supplies
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Ensure cleanliness and organization of production and retail areas
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Troubleshoot issues and proactively solve problems as they arise
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Prioritize and manage multiple tasks effectively, even during interruptions
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Work closely with team members to maintain workflow efficiency and meet deadlines
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Assist with receiving shipments and stocking inventory
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Follow food safety, quality control, and operational procedures
Qualifications and Skills:
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High School Diploma; or equivalent
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Minimum 2 years’ experience in food production
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Strong attention to detail and organizational skills
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Ability to multitask and remain productive in a fast-paced environment
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Hard-working, customer-facing, and able to work closely with others
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Comfortable handling interruptions and shifting priorities when needed
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Positive attitude with strong communication and teamwork abilities
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Self-motivated and task-driven with the ability to work independently
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Problem-solving mindset with the ability to think critically and adapt to production schedule changes
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Excellent communication skills combined with a positive, customer-focused and team-oriented mentality
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Willingness to learn and help where needed.
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Feel comfortable talking with customers and processing transactions
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Basic computer skills including working in POS and online platforms
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Able to do basic math for orders and transactions.
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Retail, production, warehouse, coffee or beverage/food experience preferred
Maintenance and Cleaning:
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Maintain safe and clean work environment
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Daily cleaning of facility
Physical Requirements:
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Perform activities including bending, stooping, light/moderate/heavy lifting and carrying/pushing/reaching above shoulder with repetitive motion up to 30+ lbs.
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Ability to stand and walk for most of the day
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Closed toe-shoes required
Schedule:
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Tuesday through Saturday
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Hours: 8:00 AM to 4:00 PM
Benefits:
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Paid Vacation
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Medical Benefits
· Product perks and discounts
Details
| Company | Black Powder Coffee |
| Location | Mooresville, North Carolina |
| Type | FULL TIME |
| Niche | Food Preparation and Serving Related Occupations |