Retention Officer (Final Expense)

Prime BPO · Saddar, Pakistan

FULL TIMEPKR1.02 – PKR1.22 / yr

Job Description

PRIME BPO is looking for detail-oriented, confident, and goal-driven Retention Officers to joinour growing Final Expense Campaign.

On-site

Job Overview

Senior

Job Timings

Any

Last Date to Apply

November 16, 2026

PRIME BPO is Hiring – Retention Officer (Final Expense Campaign)

On-Site | Night Shift | Rawalpindi

PRIME BPO is looking for detail-oriented, confident, and goal-driven Retention Officers to joinour growing Final Expense Campaign. This is a full-time, office-based opportunity for candidates with Final Expense experience who possess exceptional communication, objection handling, and customer retention skills.

Position Details:

Position Title: Retention Officer – Final Expense Campaign

Job Type: Full-Time

Work Mode: On-Site (Office-Based)

Shift: Night Shift

Salary: 100K
Uncapped Bonuses

Location:

Plot D-146, 6th Road, Satellite Town, Rawalpindi

Candidates can search "Prime BPO" on Google Maps for the exact location.

Key Responsibilities:

Handle inbound and outbound retention calls for Final Expense policyholders.
Identify at-risk clients and implement effective retention strategies to prevent policy cancellations and lapses.
Build strong relationships with policyholders through empathy, professionalism, and active listening.
Address customer concerns and objections confidently while reinforcing the value of their Final Expense coverage.
Utilize proven retention and closing techniques to maximize policy persistency.
Meet and exceed daily, weekly, and monthly retention targets.
Maintain accurate records of customer interactions and outcomes in the CRM system.
Ensure compliance with campaign guidelines, company policies, and industry regulations.
Collaborate with supervisors and team members to improve retention performance and customer satisfaction.

Required Qualifications (Mandatory Requirements):

Minimum 6 months experience in a Final Expense campaign.
Excellent verbal communication and active listening skills.
Strong objection-handling and negotiation abilities.
Proven ability to retain customers and perform under pressure.
Regular Students are not eligible to apply.

Why Join PRIME BPO?

Competitive Basic Salary
Uncapped Performance Bonuses
Additional Incentives & Rewards
Training Allowance
Medical Benefits
Gym & Salon Membership
Free Meals, Coffee & Tea
12–16 Paid Leaves Annually
Professional Growth & Career Advancement Opportunities

Interview Timings:

7:00 PM – 12:00 AM (Monday to Friday)

Interview Location: