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RICEFW Technologies Inc · Alexandria, Virginia
Print Service Support Technician - Phone and In Person IVs required!
Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.
Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?
ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Microsoft 365
Required
5
Years
Required
5
Years
Required
5
Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Required
5
Years
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.
Required
5
Years
Commitment to delivering high quality end user support and customer service
Required
5
Years
Required
5
Years
Knowledge of IT systems
Required
5
Years
Knowledge of print services environment
Desired
2
Years
Details
| Company | RICEFW Technologies Inc |
| Location | Alexandria, Virginia |
| Type | FULL TIME |
| Niche | Information and communications technology user support technicians |