Dispatcher (HVAC)

TBG | The Bachrach Group · Farmingdale, New York

FULL TIME$65,000 – $80,000 / yr

Job Description

HVAC – Dispatcher

Farmingdale NY

Perm

$65-80K

In office position

We are seeking a detail-oriented and highly organized HVAC Dispatcher to support our service operations team. This role is responsible for coordinating technician schedules, managing customer communications, handling billing and collections, and ensuring timely ordering and tracking of parts. The ideal candidate has strong multitasking skills, excellent communication abilities, and a background in administrative or service coordination—preferably within the HVAC or mechanical services industry.

Key Responsibilities

Dispatching & Scheduling

Schedule and dispatch HVAC technicians to residential and commercial service calls

Prioritize service calls based on urgency, technician availability, and geographic location

Communicate job details, updates, and changes to technicians in real-time

Customer Communication

Serve as the primary point of contact for customers regarding scheduling, service updates, and general inquiries

Follow up with customers post-service to ensure satisfaction and resolve any concerns

Billing & Invoicing

Prepare and issue accurate invoices for completed service calls and maintenance agreements

Work with accounting or service teams to ensure proper job costing and timely billing

Address billing discrepancies or customer payment questions professionally

Collections

Track outstanding invoices and follow up with customers regarding overdue payments

Maintain records of collection activity and communicate with management on collection status

Escalate unresolved payment issues when necessary

Parts & Inventory Management

Order parts and materials needed for service calls and scheduled repairs

Track shipments and delivery timelines to ensure technicians have what they need

Maintain organized records of inventory, backorders, and vendor information

Administrative Support

Maintain accurate records in the dispatching and CRM software

Assist in generating service reports, quotes, and other documentation as needed

Support field staff with job-related administrative tasks

Qualifications

2+ years of experience in a dispatching, service coordination, or administrative role (HVAC or trades industry preferred)

Knowledge of HVAC terminology, equipment, and service operations a strong plus

Proficient in office software and service management platforms (e.g., QuickBooks, ServiceTitan, etc.)

Strong communication and organizational skills

Ability to multitask and stay calm under pressure

Familiarity with billing, invoicing, and collections processes.

Company	TBG \| The Bachrach Group
Location	Farmingdale, New York
Type	FULL TIME
Niche	Client information workers
Salary	$65,000 – $80,000 / yr

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