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Capital Management Services · Buffalo, New York
Customer Account Representative – First-Party Personal Loan Servicing
Buffalo, NY | Full-Time | Starting at $17.00/hour + Up to $500/Month in Performance Bonuses
Capital Management Services (CMS) is hiring for our November 16th, 2026 training class!
CMS is a Buffalo-based company specializing in first-party account servicing for a nationally recognized financial institution. In this role, you will work with customers who have personal loans ranging from $8,000 to $40,000, helping them resolve recently missed payments and identify repayment solutions.
This is first-party account servicing-not third-party debt collection or charged-off debt recovery. We are looking for professional, customer-focused individuals who can communicate confidently and represent our client with the highest level of professionalism.
As a Customer Account Representative, you'll work with customers whose personal loans are between 2 and 90 days past due, helping them bring their accounts current while providing exceptional customer service.
Responsibilities include:
Handle inbound and outbound calls regarding personal loan accounts.
Discuss payment options and assist customers with resolving recently missed payments.
Build rapport while maintaining a professional and empathetic approach.
Accurately review account information and document customer interactions.
Navigate multiple computer systems efficiently.
Meet individual and team performance goals while maintaining strict compliance standards.
What We're Looking For
Previous first-party collections or financial services experience preferred
Excellent customer service and problem-solving abilities
Comfortable working in a fast-paced, goal-oriented environment
Basic computer proficiency and the ability to multitask
Reliable attendance and a strong work ethic
Compensation & Benefits
Starting pay of $17.00 per hour
Fully paid training
Paid Time Off
Medical, Dental, and Vision Insurance
401(k) with company match
Employee Referral Program
Career advancement opportunities
All equipment provided
Paid Training
Training begins August 10th , 2026
Position Details
Full-Time
40 hours per week
On-site in Buffalo, NY
If you're looking for a career with a stable company that values professionalism, customer service, and employee development, we'd love to hear from you. Apply today to join the Capital Management Services team!
Details
| Company | Capital Management Services |
| Location | Buffalo, New York |
| Type | FULL TIME |
| Niche | Office and Administrative Support Occupations |
| Salary | $8,000 – $8,000 / yr |