Resident Engineer - IT Helpdesk Support Engineer

Jaffer Business Systems (Private) Limited · India

FULL TIME

Job Description

JBS Customer Service (JCS), a business unit of Jaffer Business Systems (JBS) , brings over 37 years of experience in delivering exceptional technology services and support. JCS strengthens JBS’s hardware and software offerings through comprehensive project management, service level agreements (SLAs), and managed services that ensure seamless business continuity. With the most extensive countrywide support infrastructure in Pakistan, JBS provides a wide range of customer services - including mission-critical support, 24/7 assistance, warranty management, help desk operations, resident engineer services, hardware and software deployment, and complete IT outsourcing. Backed by a well-managed inventory, strong processes, and highly skilled professionals, JBS Customer Service continues to deliver responsive, reliable, and high-quality support - enabling clients to achieve their mission-critical business goals with confidence.

Role Overview

We are looking for an IT Helpdesk Support professional to provide first-line technical support to our users. The role involves installing, maintaining, and troubleshooting desktops, laptops, peripherals, software, and basic network connectivity to keep day-to-day operations running smoothly.

Location

Lahore, Pakistan

Business Unit/Department

JBS Customer Service

Mode

Onsite

Type

Full-time

Job Responsibilities

Install, configure, and troubleshoot desktops, laptops, printers, and scanners
Install, update, and resolve issues with software and business applications
Provide L1 network support, including cable crimping/coding, IP address configuration, and connectivity troubleshooting
Respond to user support requests promptly and resolve issues or escalated them where needed
Maintain records of support requests, resolutions, and IT equipment
Assist with new user setups, including hardware and software provisioning

Skills

Strong hardware and software troubleshooting skills for desktops and laptops
Hands-on experience with printing and scanning peripherals
L1 networking knowledge (cabling, IP addressing, connectivity issues)
Good communication skills and a user-friendly approach

Qualifications

BS in Computer Science or an equivalent degree
1-2 years of experience in IT helpdesk or technical support

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Company	Jaffer Business Systems (Private) Limited
Location	India
Type	FULL TIME
Niche	tech

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