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El Cortez Hotel & Casino · Las Vegas, Nevada
One of the few downtown properties with free employee parking.
Free employee dining with rotating meals daily.
Fun and friendly environment in the Fremont Entertainment District.
Opportunity to be part of fast paced and energetic environment where teamwork is a must
Knowledge of guest service fundamentals and experience building a guest first culture in Starbucks
Ability to provide a consistent Starbucks experience for guests by curating handcrafted Starbucks’ products.
Deliver an exceptional guest experience, connecting with guests to deliver quality handcrafted beverages and food during all hours of operations, prioritizing the guest’s needs over tasks
Uphold and maintain the execution of the Food and Beverage Standards, all Starbucks’ brand standards and food safety standards
Execute food and beverage processes, including food deliveries, replenishment, pulls, stocking, data accuracy, culling, rotation, cleaning, defect, signing and backstock
Follow all El Cortez and Starbucks routines to deliver a consistent Starbucks experience for guests while driving efficiency and maintaining food safety
Maintain an inviting service area for guests all day, every day
Engage with guests to meet and exceed their expectations based on Starbucks standards
Complete and record all cleaning tasks in the Starbucks space as outlined in best practices
Locate and identify damaged, recalled or expired items and process according to best practices
Ensure accurate in-stocks by placing store-initiated orders according to best practices
Follow proper perishable inventory procedures to ensure an accurate recording of inventory
Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
Thank the guest in a genuine way and let them know we’re happy they chose to come to the El Cortez
Complete all required Starbucks trainings
Demonstrate a culture of ethical conduct, safety and compliance
Welcoming and helpful attitude toward guests and other team members
Must be able to learn and adapt to current technology needs
Able to work both independently and with a team
Able to resolve guest questions quickly on the spot or seek your supervisor or manager for assistance
Attention to detail and follow a multi-step processes
Must be able to maintain an even temperament in a fast-paced, energetic work environment
Must maintain a clean and organized workspace at all times
Must have excellent communication skills
From free meals in the employee dining room to competitive pay, El Cortez Hotel & Casino is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees. Benefits include tuition reimbursement through our El Cortez Tuition Reimbursement policy, health coverage with a variety of plans to choose from, and a 401k program with up to 3% matching. What’s more, El Cortez Hotel & Casino offers flexible scheduling and opportunities for paid time off.
DISCLAIMER
Employee discount
Night Shift (Required)
Las Vegas, NV 89101: Relocate before starting work (Required)
Work
In person
Details
| Company | El Cortez Hotel & Casino |
| Location | Las Vegas, Nevada |
| Type | FULL TIME |
| Niche | Waiters and bartenders |