Claims Analyst

Total Quality Logistics · Cincinnati

FULL TIME

Job Description

Descriptions & requirements

About the role

As a Claims Representative with TQL, you will be a vital part of the company’s risk management and loss prevention efforts. You will be responsible for managing an evolving portfolio of cargo claims, resolving them through customer, carrier, and insurance outreach. This role requires a high attention to detail, customer service, and investigative mentality to ensure we continue to have the best Claims team in the industry.

What’s in it for you

$17.50 - $22/hr.

Comprehensive benefits package

Health, dental and vision coverage

401(k) with company match

Perks including employee discounts, financial wellness planning, tuition reimbursement and more

Advancement opportunities within structured career paths

Monthly team competitions and contests

Employee referral bonuses

Certified Great Place to Work

with 900+ lifetime workplace award wins

What you'll be doing

Research reported claims and determine validity of the claim

Manage the documentation and submission process of each claim in your portfolio

Diligently follow up on claims and insurance companies on behalf of TQL and our customers

Collect all necessary documents and information to file, investigate and help resolve claims

Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers, or shippers

Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims

What you need

Experience in claims, insurance, fraud or another related field preferred

Strong, independent decision-making skills while maintaining great relationships with the sales department

Ability to work quickly and handle requests

Capable of meeting multiple deadlines occurring at the same time

Ability to prioritize various requests and handle changing priorities

Excellent organizational skills with strong attention to detail

Good communication skills

Strong customer service orientation

Focused, positive attitude

Where you'll be:

4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com

Company	Total Quality Logistics
Location	Cincinnati
Type	FULL TIME
Niche	Valuers and loss assessors

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