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DMC Insurance, Inc. · Indianapolis
DMC Insurance is seeking an experienced commercial Claims Manager
to lead and oversee the handling of commercial claims with a focus on transportation and trucking-related exposures. This role is responsible for managing claim professionals, adherence to claims handling protocols, driving quality and service outcomes, and supporting effective resolution strategies for complex claims.
The ideal candidate brings strong technical claims expertise, leadership experience, and a commitment to delivering superior service in a specialized commercial insurance environment.
Key Responsibilities
Lead, coach, and develop a team of commercial claims professionals
Oversee the investigation, evaluation, reserving, negotiation, and resolution of commercial claims
Ensure compliance with DMC claims handling procedures and best practices
Monitor claim quality, cycle, severity trends, and overall team performance
Partner with underwriting, risk engineering, finance, and leadership on significant or complex claims
Participate in claim review discussions and support escalated claim strategies
Drive continuous improvement in claims operations, service delivery, and reporting
Support litigation management, vendor oversight, and external partner coordination as needed
Maintain a strong customer service orientation while balancing sound coverage and financial outcomes
Qualifications
Bachelor’s degree or equivalent relevant experience preferred
Significant commercial claims handling experience required
Prior leadership or management experience within claims strongly preferred
Experience with transportation, trucking, casualty, liability, or complex commercial claims preferred
Strong knowledge of claims investigation, coverage analysis, reserving, negotiation, and resolution practices
Demonstrated ability to lead teams, manage workloads, and make sound claim decisions
Strong communication, organizational, and problem-solving skills
Ability to collaborate effectively across departments and with senior leadership
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Details
| Company | DMC Insurance, Inc. |
| Location | Indianapolis |
| Type | FULL TIME |
| Niche | Business and Financial Operations Occupations |