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Zaddy Solutions · New York
Title:
Senior Presales Engineer
Hybrid, Midtown Manhattan, NYC
Technical Discovery and Demonstrations
Lead discovery with AI, engineering, IT, and security stakeholders
Understand each customer’s AI clients, integrations, identity environment, and governance requirements
Deliver tailored product demonstrations using the customer’s workflows and technical priorities
Identify compatibility gaps or technical blockers before evaluations begin
Proofs of Concept and Technical Evaluations
Partner with Account Executives to scope and structure proofs of concept
Help customers configure integrations, identities, access policies, and platform settings
Troubleshoot issues during trials and keep evaluations moving toward a clear technical decision
Document outcomes, blockers, and next steps for the broader deal team
Security and Architecture Reviews
Lead security questionnaires, architecture discussions, and vendor due-diligence reviews
Explain authentication, authorization, data flow, logging, and access controls to technical and compliance stakeholders
Work with product, engineering, and legal teams to maintain accurate security documentation
Customer Enablement and Technical Support
Build and maintain demo environments, reference architectures, technical guides, and solution plans
Support customer onboarding and expansion alongside Customer Success
Investigate technical issues by reviewing configurations, logs, documentation, and code
Use modern AI coding tools to reproduce problems and propose solutions before escalating to engineering
Product Feedback
Capture feature requests, technical objections, competitive signals, and recurring customer needs
Work directly with product and engineering to turn field feedback into product improvements
At least three years of experience in presales engineering, solutions engineering, sales engineering, solutions architecture, or another customer-facing technical role within B2B software
A track record of leading technical evaluations and proofs of concept that contributed to closed business
Experience partnering closely with Account Executives and supporting customers after the sale
Strong working knowledge of APIs, SaaS integrations, OAuth, SSO, identity providers, authentication, and authorization
The ability to read technical documentation, troubleshoot integrations, and explain complex systems clearly
Basic coding or scripting experience, including the ability to investigate and debug issues using modern tools
Experience supporting enterprise security reviews and discussing frameworks such as SOC 2 or HIPAA
Experience within developer tools, cybersecurity, identity, governance software, or adjacent infrastructure
The ability to manage multiple technical evaluations across a shared sales pipeline
Strong communication skills across engineering, security, business, and executive audiences
Comfort working within an early-stage product environment where the presales playbook is still being built
Ability to travel occasionally for customer meetings or industry events
Why This Opportunity Is Different:
This is an early technical go-to-market hire for an emerging enterprise AI product. You will have direct access to the people building the platform and meaningful influence over how the company demonstrates, validates, implements, and improves it. The environment combines the autonomy and ownership of a startup with the resources and stability of an established international software company.
This position is hybrid in New York City. Candidates must be able to work from the Midtown Manhattan office two days per week.
Applying:
Apply directly through this LinkedIn posting. Zaddy Solutions will review applications, conduct an initial conversation, and coordinate the interview process with our client. Zaddy Solutions and our client welcome candidates with varied backgrounds. If the role is compelling and your experience aligns with most, but not every, qualification, we still encourage you to apply.
Details
| Company | Zaddy Solutions |
| Location | New York |
| Type | FULL TIME |
| Niche | Full-time |