IT Support Engineer

People (Professional Employers Pvt Ltd) · Islamabad, Pakistan

FULL TIME

Job Description

Location: Islamabad, Pakistan
Job Type: Contract
Department: Information Security & Technology
Company: Confidential Client through People Perfect

Job Overview

People Perfect is hiring an IT Support Engineer for one of its international clients, a leading credit intelligence and financial information company with a global workforce.

The role is responsible for Tier 2/Tier 3 technical support, endpoint management, troubleshooting, IT automation, and user access management while supporting the Islamabad office and collaborating with the global IT team.

Job Responsibilities

Provide Tier 2/Tier 3 support for Windows and macOS .
Manage Microsoft Intune, Microsoft 365, Defender, and Jamf Pro .
Troubleshoot hardware, software, network, and application issues.
Manage user accounts and access through Okta .
Support device provisioning, patching, and endpoint security.
Document issues and solutions in Jira .
Identify recurring issues and automate repetitive IT tasks.
Support the local office infrastructure, conference rooms, and new-hire setups.

Qualification & Experience

Bachelor's degree in IT, Computer Science, or related field .
3+ years of experience in IT Support/IT Engineering, preferably in Tier 2/Tier 3 support.
Hands-on experience with Windows, macOS, Intune, Jamf Pro, Microsoft 365, and Okta .
Good knowledge of TCP/IP, DNS, DHCP, and VPN .
Experience with Jira and scripting using PowerShell, Bash, Python, or AppleScript .
Strong troubleshooting, communication, and problem-solving skills.

Preferred

Cisco Meraki experience.
Experience supporting a global/distributed workforce .
Exposure to AI tools such as ChatGPT, Claude, Gemini, or Copilot for IT support or automation.

Key Skills

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