Call Center Representative

Kelly · Murfreesboro, Tennessee

FULL TIME

Job Description

Consumer Affairs Call Center Agent | Support Nissan Customers with Kelly

Are you passionate about helping others and delivering excellent service? Join the Kelly team to support Nissan’s Consumer Affairs, assisting customers with vehicle concerns and ensuring their satisfaction. This is a

100% onsite role

based in Murfreesboro, TN.

Compensation & Schedule

$24/hour, plus eligibility for a quarterly bonus of up to $1,500

Weekly pay structure

Schedule: Monday–Friday, 8-hour shifts with start times varying between 8:00 a.m. and 10:00 a.m. Central Time (shift rotations may be required with advance notice)

Employee Benefits

Competitive pay, with potential for long-term growth within Nissan after one year

16 paid holidays

10–15 days of paid time off

Enhanced medical benefits

Access to Kelly Perks Discount Program

Responsibilities

Respond to customer inquiries via phone, email, mail, and corporate surveys

Resolve vehicle concerns, dealership complaints, warranty and service contract questions

Explain service campaigns, recalls, vehicle operation, and warranty policies

Accurately document customer concerns, conversations, and follow-up actions

Follow up with customers, dealerships, and regional personnel per established procedures

Review goodwill requests and communicate decisions in accordance with Nissan policies

Coordinate vehicle inspections with dealer technical specialists; update case documentation

Research and document buyback requests per Dispute Resolution Team procedures

Utilize available resources to address inquiries within company policies and legal requirements

Participate in coaching sessions and meet assigned quality and case-management goals

Qualifications

Bachelor’s degree required

1-3 year of customer service experience (automotive industry experience preferred)

Strong computer skills; comfortable navigating multiple applications

Excellent written and verbal communication skills

Interest in the automotive industry with strong problem-solving abilities

Patience, professionalism, dependability, and attention to detail

Ability to multitask, work independently, and collaborate effectively

Flexible for shift rotations with advance notice

Apply today and start making a difference for Nissan customers! https://www.mykelly.com/job/10427658-customer-service-outbound-murfreesboro-tn-united-states/

Company	Kelly
Location	Murfreesboro, Tennessee
Type	FULL TIME
Niche	Full-time

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