IELTS Operations Manager

IDP International Education Specialists · India

FULL TIME

Job Description

IELTS Operations Manager

Location: Lahore, Lahore, PK

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

The Manager, IELTS Operations is responsible for managing all IELTS testing conducted by IDP IELTS Test Centres (Associate Centres & IDP Direct Testing Units) in Pakistan. He/she is responsible for expanding the IELTS test centre network across the country while ensuring testing operations are compliant with the requirements of the IELTS quality systems, commercially viable and delivered with a commitment to exemplary customer service and operational best practice.

Key Responsibilities

Business Assurance & compliance
Commercial
Operations Management
Customer Service
Project Management

Required experience

Educated to bachelor’s degree level or equivalent in business administration.
5 years’ or equivalent experience in IELTS Administration
Interest in/ experience of international education and/ or testing services.
Excellent planning and organising skills with the ability to manage multiple competing priorities.
Customer focussed, with a passion for providing outstanding service.
Experience in project management and stakeholder relationship management
Strong administrative and sound financial skills
Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs
Demonstrated high level of analytical and research capability
Ability to proactively identify, analyse and solve problems effectively.
Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP.
Sound IT skills – Microsoft Office suite, CRM systems
Experience working in a highly regulated environment.
Familiarity with the international education and/or language proficiency testing sector.
Formal qualifications in project management or equivalent experience.

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Company	IDP International Education Specialists
Location	India
Type	FULL TIME
Niche	general

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IELTS Operations Manager

Job Description

IELTS Operations Manager

About IDP

Key Responsibilities

Required experience