Customer Growth & Activation Specialist

eBay · Texas, TX, United States

FULL TIME

Job Description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Customer Growth & Activation Specialist, WHI Solutions

Building the technology that powers automotive ecommerce.

WHI Solutions, an eBay company, is an enterprise SaaS technology company powering the automotive parts industry. Our Nexpart platform is the B2B ecommerce marketplace that connects thousands of parts buyers and sellers across North America. Repair shops, dealerships, distributors and manufacturers use it to find, price and order parts, driving over $5 billion in transactions every year.

We're a technology-first company building at the cutting edge of automotive ecommerce. From AI-powered parts buying to business intelligence, we keep pushing what a B2B marketplace can do for the people who keep vehicles on the road.

Our team has been building together for decades, with a hand on the pulse of the automotive ecommerce marketplace the whole way. The automotive B2B ecommerce market is evolving. Parts buyers increasingly expect the same easy, multi-vendor buying experience they get in almost every other industry, and Nexpart is built to deliver it. To capture this demand, WHI is building a new Customer Growth & Activation team that brings new parts buyers onto Nexpart, gets them actively ordering, and deepens engagement with the customers we already serve. We are now seeking Customer Growth & Activation Specialist to join our team of Specialists.

The ideal candidate has experience in inside sales, SDR/BDR, customer onboarding or customer success, and enjoys a high volume of customer conversations. The candidate must be self-motivated, organized, and able to learn software quickly and explain it simply to repair shops, dealerships and distributors. This person will report to the Supervisor, Customer Growth & Activation.

Run outbound prospecting to target repair shops, dealerships and distributors through calls, emails and sequences

~ Qualify interest, explain how Nexpart fits each customer's parts-buying workflow, and get them signed up

~ Lead onboarding and activation outreach: set up new accounts, connect customers with their suppliers, and guide them to their first orders

~ Engage existing customers to re-engage low-activity accounts and introduce features they aren't using

~ Execute assigned outreach, onboarding and re-engagement campaigns to plan and on schedule

~ Educate customers on Nexpart's core features by phone, video and email

~ Capture all customer and outreach data in Salesforce, including activity, contact details, activation status and next steps

~ Serve as a 'voice of the customer', sharing feedback and activation blockers with the team, Support and Product

~ 1–3 years in inside sales, SDR/BDR, customer onboarding, customer success or a similar customer-facing role

~ Strong ability to learn technical concepts and communicate them clearly to customers

~ Organized and detail-oriented, with disciplined CRM habits; Salesforce experience preferred

~ Experience with automotive parts, repair shops, dealerships, or B2B software preferred

~ In addition to a competitive salary/commission structure, benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Benefits include maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead, because we know feeling financially secure during your working years and through retirement is important.

To learn about WHI's Diversity & Inclusion click here:

Remote, occasional travel required.

The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center and AI Hiring Guidelines.

Company	eBay
Location	Texas, TX, United States
Type	FULL TIME
Niche	marketing

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Customer Growth & Activation Specialist

Job Description

Remote roles are not eligible for U.S. visa sponsorship.