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Quikaid, Inc. · St. Petersburg, Florida
Handle a high volume of inbound and outbound calls (approximately 90% outbound, up to 200 calls daily) to and from prospective clients to assess their eligibility for obtaining disability benefits.
Conduct detailed pre-screening of callers to determine if they qualify for Quikaid's services. This involves asking pertinent questions, gathering essential information, and making initial eligibility assessments based on specific criteria.
Provide comprehensive information about Quikaid's services to prospective clients, explaining the process, benefits, and how we can assist them.
Address any preliminary questions or concerns that prospective clients may have. If we can assist, promptly send out the necessary representation paperwork.
Follow up with prospective clients to confirm they have received our legal paperwork. Providing assistance and guidance as needed to ensure the completion and return of all required documents.
Demonstrate reliability, dedication, responsibility, and trustworthiness in a work-from-home environment, including the ability to maintain a dedicated, distraction-free workspace and full availability during designated working hours.
Must possess an enthusiastic, friendly, and outgoing demeanor, with strong customer service skills and the ability to build rapport, establish positive relationships, and provide an exceptional client experience.
Must demonstrate strong communication skills, with the ability to effectively engage prospective clients, identify their needs, and clearly communicate the benefits of our services.
Accustomed to handling high call volumes, while providing empathy and professionalism, especially when listening to sensitive situations.
A team player who works well as part of a team, and who is also self-motivated and able to work with little supervision.
Ability to type a minimum of
50 words per minute
(typingtest.com can be used for self-assessment).
Intermediate to advanced-level computer literacy, including the ability to multitask by talking on the phone while entering information into a case management system.
Employees are responsible for providing their own hardware and must be able to comply with Quikaid’s Technology Requirements.
Quikaid does not provide any of the required items listed below
but will provide all necessary software needed for the position. Technology Requirements will be discussed further throughout the hiring process.
A computer that is running at least the latest version of Windows 11
Desktop PC strongly recommended
Mac and Chromebooks are not permitted
Tablets not permitted
Reliable, high-speed cable or fiber internet service
Cable or fiber internet is required, and the employee must connect to the modem via ethernet, so there is a wired connection from the computer to the internet service provider. 5G and satellite home internet services are not permitted.
Battery UPS (Uninterruptable Power Supply) with at least 3 surge battery outlets
The computer, modem, and at least one monitor must be plugged into the battery-backed outlets.
External keyboard, mouse, headset with microphone, and a working webcam
Approved modem (i.e., a modem list will be provided in initial reach out)
Ethernet cable (use of Wi-Fi is not permitted)
External keyboard, mouse, headset with microphone, and a working webcam
Medical insurance: majority paid by Company, multiple plan options
Dental insurance: 100% paid by Company
Vision insurance: 100% paid by Company
Life and Accidental Death & Dismemberment insurance: 100% paid by Company
Short-Term Disability insurance: 100% paid by Company
Long-Term Disability insurance: 100% paid by Company
15 days of Paid Time Off (PTO) per year during their first five years of employment, increasing to 20 days after five years and 22.5 days after ten years. PTO may be used for vacation, personal, or sick time.
All Federal holidays as paid holidays. Currently, there are 11 paid Federal holidays, though this number may be updated if new holidays are established.
Birthday Celebration Day (BCD): One paid 8-hour holiday annually for your birthday; available after completion of the New Employee Orientation Period.
401(k)-retirement plan with a 6% company match. For every dollar you contribute, we will match up to 6% of your compensation.
The start date for this position is
December 16, 2026 . This date is non-negotiable as training begins on that date.
The interview process includes an initial one-way video interview, followed by an aptitude assessment and at least two rounds of live video interviews before receiving an offer.
Successful candidates will be required to complete a background check and drug test prior to the start date.
You will be required to complete a Tech Certification prior to your Start Date, in which we will review your technology components to ensure they meet the below requirements.
If you are unable to pass the Technology Certification prior to your start date, we advise against applying, as you will not be able to begin employment at Quikaid.
Equal Opportunity Employer
Quikaid is an equal opportunity employer that values and celebrates diversity. We are committed to creating an inclusive work environment that does not discriminate against any employee or job applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and expression, veteran status, or disability status. We adhere to all federal, state, and local laws that protect individuals from discrimination based on these characteristics.
Thank you for your interest in building a career at Quikaid! We look forward to getting to know you better.
Details
| Company | Quikaid, Inc. |
| Location | St. Petersburg, Florida |
| Type | FULL TIME |
| Niche | Full-time |
| Salary | $35,100 – $35,100 / yr |