Explore 1M+ Live Opportunities.
Direct applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
Live Jobs|Remote & Onsite|Apply in 1 Click
Join Our WhatsApp Job ChannelDirect applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
New Edge Associates a Talent Acquisition Firm · Miami
Job Summary
We are seeking an experienced
Customer Service & Collections Supervisor
to oversee customer service activities for both internal and external customers while managing and monitoring collection efforts and related processes.
This individual will provide leadership to the customer service and collections functions while also supporting
loan servicing activities , including loan insurance, escrow analysis, property tax administration, loan-related reconciliations, and research and resolution of account discrepancies.
The ideal candidate will have a strong background in
banking, loan servicing, collections, or financial services , with excellent organizational and problem-solving skills and the ability to lead a team in a regulated environment.
Essential
Supervise and oversee daily
customer service and collections activities .
Monitor collection efforts and ensure established collection procedures and processes are followed.
Lead, coach, and develop customer service and collections staff.
Monitor team performance, workload, service levels, and productivity.
Assist internal and external customers with account, loan, payment, and servicing inquiries.
Resolve escalated customer issues and collection-related concerns in a professional and timely manner.
Process and maintain
insurance information on loans , including tracking coverage and resolving deficiencies.
Perform and/or oversee
escrow analysis
for applicable loan accounts.
Manage
property tax administration , including monitoring tax information and payments.
Maintain accurate and up-to-date loan servicing records.
Reconcile
loan-related general ledger (GL) accounts
and investigate discrepancies.
Research and resolve payment, account, escrow, insurance, tax, and GL discrepancies.
Monitor loan accounts for past-due balances and coordinate appropriate collection activity.
Ensure collection activities are performed consistently and in accordance with Bank policies and applicable regulations.
Work closely with Loan Servicing, Loan Operations, Accounting, Credit, and other departments to resolve issues.
Maintain appropriate documentation of customer contacts, collection activity, account adjustments, and resolutions.
Assist with audits, internal reviews, and regulatory examinations as needed.
Identify opportunities to improve customer service, collections, and loan servicing processes.
Ensure staff follow applicable
BSA/AML, regulatory, internal control, and Bank policy requirements .
Perform additional duties and special projects as assigned.
Job Qualifications
3+ years of banking, loan servicing, collections, or financial services experience
preferred.
Strong knowledge of
loan servicing and collection processes .
Experience with
loan insurance, escrow analysis, and property tax administration
preferred.
Experience reconciling
loan-related GL accounts
and researching discrepancies.
Strong understanding of loan payments, account maintenance, past-due accounts, and servicing activity.
Strong attention to detail and ability to maintain accurate loan records.
Strong analytical and problem-solving abilities.
Ability to handle escalated customer issues and sensitive collection matters professionally.
Working knowledge of banking regulations, internal controls, and compliance requirements.
Bachelor's degree in Business, Finance, Accounting, or a related field preferred.
Details
| Company | New Edge Associates a Talent Acquisition Firm |
| Location | Miami |
| Type | FULL TIME |
| Niche | Full-time |