Service Technician

Insight Global · Teaneck, New Jersey

FULL TIME

Job Description

JOB DESCRIPTION

Day-to-Day

Serve as a first point of contact for customers needing product or technical support

Manage customer inquiries through a shared email inbox, ensuring requests are responded to accurately and in a timely manner

Provide customer support and troubleshooting over the phone and via email

Remotely access doctors’/customers’ computers to diagnose and troubleshoot technical issues

Assist with troubleshooting hardware, software, and connectivity-related problems

Document customer issues, troubleshooting steps, and resolutions

Work closely with internal team members to escalate more complex technical issues when needed

Participate in onsite technical and product training to develop knowledge of the company's equipment

Maintain a professional, patient, and customer-focused approach when working through technical issues

1+ year of customer service, customer support, help desk, or related experience preferred, but open to strong entry-level candidates

Comfortable spending the majority of the day working on a computer, answering emails, and assisting customers over the phone
Ability to effectively manage and prioritize requests coming through a shared email inbox
Technically inclined and comfortable learning how to troubleshoot hardware and computer-related issues
Comfortable remotely accessing a customer's computer to walk through and resolve issues
Strong problem-solving skills with the ability to ask the right questions and work through an issue step-by-step
Comfortable working in a fast-paced, customer-facing environment
Willing and able to complete technical training onsite
Open to occasional travel as they grow within the position

Previous technical support, help desk, desktop support, or product support experience
Experience troubleshooting hardware, software, peripherals, or connectivity issues

Experience supporting customers in the medical device, healthcare technology, electronics, or equipment industries

Company	Insight Global
Location	Teaneck, New Jersey
Type	FULL TIME
Niche	Craft and related trades workers