Director of IT and Managed Services

Emerald Resource Group · Independence, Ohio

FULL TIME

Job Description

What you’ll do as Director of IT and Managed Services

Serve as the senior technology lead and primary point of accountability for 15-20 managed services clients (mostly under $20M revenue)

Lead IT strategy, roadmap planning, and budgeting for each client

Oversee the delivery of managed services, ensuring service quality, responsiveness, and client satisfaction

Host quarterly business reviews (QBRs) and build strong relationships with business owners and stakeholders

Guide clients on cloud adoption, Microsoft 365, cybersecurity best practices, and technology upgrades

Collaborate with internal MSP support teams to execute IT projects and daily support

Identify opportunities to reduce risk, improve uptime, and align IT spend with business goals

What we’re looking for

10+ years of IT experience, including leadership or consulting roles within a Managed Service Provider (MSP)

Strong communication and client management skills, and comfort working directly with owners of SMBs

Broad working knowledge of Microsoft 365, cloud platforms, networking, backup, and cybersecurity

Familiarity with light compliance frameworks (HIPAA, SOC 2, etc.)

Background in technology consulting, technical account management, or project management