Truck Dispatcher: Second Shift

Relay Express, Inc. · Fairfield, Ohio

FULL TIME$44,850 – $44,850 / yr

Job Description

Position:

Truck Dispatcher: 1-9 p.m.

Constantly verify the status of the capacity in your driver fleets to understand your coverage options prior to orders coming into the system, not reacting to orders as they are placed.
Complete driver pre-check calls two hours prior to stated report time to confirm understanding and availability.

Track drivers proactively through the day using GPS and dispatch tools, and maintaining phone contact at specified intervals to ensure on time pickup and delivery.
Log notes inside order tickets to create a detailed narrative of any discussion with the driver or customer. Record ETA’s, delays, or reason for communication with the customer.
Exhibit a commitment to Safety including use of ELD software to ensure FMCSR compliance.
Ability to work by the guidelines of Relay Express’ Social Covenant, defining the expectations of respect and compassion in your interactions with co-workers.

Experience in fast-paced dispatch, customer service or phone centers.
Ability to multi-task through phone communications and real-time software-based tracking and dispatch systems.
Strong computer skills including Microsoft Office proficiency and the ability to become expert in the company’s dispatch platform.
Desire to work independently and proactively to support the overall team Dispatch Operations goals.
Strong communication skills and the ability to develop positive relationships with the driver fleet.