Customer Support & Dispatch Specialist

SoftSquare · Lahore, Pakistan

FULL TIMEPKR350 – PKR480 / yr

Job Description

We are seeking a Customer Support & Dispatch Specialist assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.

Responsibilities

Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
Provide timely and accurate information regarding products, services, and policies.
Troubleshoot and resolve customer issues or escal
Document customer interactions in the CRM system and track follow-up actions.
Identify and suggest improvements to processes to enhance the customer experience.
Collaborate with other team members and departments to ensure a smooth customer experience.
Stay updated on product and service updates to provide accurate support.

Requirements

Diploma or Associate’s or Bachelor Degree
1-2 years of customer service experience
Proficiency in CRM systems
Strong communication skills (verbal and written)
Ability to resolve customer issues
Excellent problem-solving and multitasking abilities
Familiarity with customer support software and ticketing systems
Positive customer-focused attitude
Ability to work independently and as part of a team
Maintain professionalism in high-pressure situations

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Customer Support & Dispatch Specialist

Job Description

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