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IL MAKIAGE · New York
Department:
Retention Marketing
Reports to:
VP, Retention
SoHo
New York, NY (in office 4 days a week)
We are looking for a Retention Manager to own the end-to-end execution of our email and SMS campaigns. You will manage the full campaign lifecycle - from initial concept and merchandising calendar alignment through creative briefing, build, QA, and deployment. You will lead the creative and content production pipeline, ensuring the right message reaches the right customer on time, every time.
What You Will Own
Campaign Execution
Own the full campaign lifecycle from concept through deployment for both prospect and customer audiences
Build, schedule, QA, and monitor all email and SMS sends across the CRM platform
Maintain and enforce send calendar discipline - ensuring campaigns deploy on time with correct segmentation, content, and suppression logic
Partner with lifecycle and acquisition leads to translate strategic priorities into executable campaigns
Merchandising Calendar
Own the retention marketing merchandising calendar - coordinating product launches,, seasonal pushes, and evergreen sends
Align the email/SMS calendar with broader marketing, and product calendars to maximize impact
Manage send cadence to balance revenue goals with subscriber health
Creative & Asset Production
Lead the creative production pipeline for retention marketing - briefing, reviewing, and approving email/SMS creative, 3D assets, and content
Manage the creative and content production team and external creative resources as needed
Establish and maintain creative production workflows, timelines, and quality standards
Ensure brand consistency across all retention touchpoints while driving creative testing and iteration
QA & Operational Excellence
Own the QA process for all outbound sends - links, rendering, segmentation accuracy, dynamic content, lists etc.
Monitor send health metrics and take action
Build and maintain operational documentation - SOPs, checklists, and runbooks for campaign execution
Qualifications
3-7 years in CRM/email marketing operations, ideally in DTC ecommerce or beauty/CPG
Deep hands-on experience with an enterprise ESP or engagement marketing platform (Klaviyo, Braze, Iterable, Sailthru) - you can build a campaign from scratch, not just brief one
Strong project management instincts - you naturally build calendars, track dependencies, and hold people to deadlines
Experience managing creative teams or production workflows - you know how to brief designers and move assets through review cycles efficiently
Detail-oriented to the point of obsession - you catch the broken link, the wrong segment, the misaligned image before it ships
Comfortable with high send volume and a fast-moving calendar
You default to process over heroics - you would rather build a system that prevents errors than personally catch them every time
ABOUT IL MAKIAGE & ODDITY
IL MAKIAGE is a technology-driven beauty company based in NYC. We are defining and building the future of beauty by using unparalleled technology and AI to connect people with superior, painstakingly tested beauty products. We invest heavily behind our capabilities and strongly support experimentation and intellectual freedom to push the boundaries of what technology and data science can achieve.
ODDITY is a consumer tech company that builds and scales digital-first brands to disrupt the offline-dominated beauty and wellness industries. The company serves over 40 million users with its AI-driven online platform, deploying data science to identify consumer needs and developing solutions in the form of beauty and wellness products. ODDITY owns IL MAKIAGE, SpoiledChild, and Methodiq, with business headquarters in New York City, an R&D center in Tel Aviv, and a biotechnology lab in Boston. Our culture is fast-paced, innovative, agile, and offers every team member the opportunity to drive meaningful impact.
Details
| Company | IL MAKIAGE |
| Location | New York |
| Type | FULL TIME |
| Niche | Full-time |