Customer Support Representative

Acro Service Corp · Johnston, Iowa

FULL TIME

Job Description

Job Title: Customer Support Representative II

Duration: 24 months

Location

Johnston, IA

JOB DESCRIPTION

PRIMARY RESPONSIBILITIES &

DUTIES

The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.

Common calls include

General product questions, availability, compatibility
Residential and Commercial Turf, and Golf product issues/complaints
Warranty registration, and extended warranty coverage
Out of warranty assistance
Parts and publications lookups
Loyalty Rewards programs

REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK

EXPERIENCE

· Skills in interpersonal communications, negotiation, and conflict resolution.

· Excellent written and verbal communication skills

· 6+ months experience with customer service/support experience.

Proficiency with Microsoft Office products

· High comfort level and experience with consumer software applications.

· Strong computer, research and troubleshooting skills.

Ability to work support hours and occasional holidays to support the business.

DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK

EXPERIENCE

Knowledge of agriculture, turf (mowers) and utility vehicles.

· Prior work experience in Agriculture or Technology dealer channels.

· Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.

BENEFITS

Medical, dental, vision, life, disability, EAP, and 401(k).

The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.

Company	Acro Service Corp
Location	Johnston, Iowa
Type	FULL TIME
Niche	Full-time

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Customer Support Representative

Job Description

Location

PRIMARY RESPONSIBILITIES &

DUTIES

Common calls include

REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK

EXPERIENCE

· Skills in interpersonal communications, negotiation, and conflict resolution.

· Excellent written and verbal communication skills

· 6+ months experience with customer service/support experience.

· High comfort level and experience with consumer software applications.

· Strong computer, research and troubleshooting skills.

DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK

EXPERIENCE

· Prior work experience in Agriculture or Technology dealer channels.

· Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.BENEFITS

· Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.

BENEFITS