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MyData-TRUST - Data Protection & Privacy for Life Sciences · Durham, North Carolina
We're hiring!
MyData-TRUST is looking for a Technical Support Specialist to join its IT team and support a growing user environment. The role sits within an Apple-first ecosystem (macOS managed via Jamf), combined with Microsoft 365, Entra ID and Okta.
This position is focused on delivering reliable, structured and user-oriented support, within a well-defined framework of processes and standards.
Key responsibilities
Provide day-to-day L1/L2 technical support to end users
Diagnose and resolve hardware, software and system-related issues
Install, configure and maintain user devices (primarily macOS)
Manage and follow up on tickets, ensuring proper prioritization and documentation
Apply IT procedures and standards consistently
Escalate issues in a clear and structured manner when required
Support and guide users in their daily use of tools
Technical environment
Apple: macOS, Jamf (or other Apple MDM), endpoint security (FileVault, etc.)
Microsoft: Windows 11, Microsoft 365, Entra ID, Intune
Identity: Okta (SAML, SCIM)
Network: Cisco Meraki
Scripting and automation: zsh/bash, PowerShell, basic API integrations
Profile
2 to 6 years of experience in IT support (L1/L2)
Recent, hands-on experience with macOS is required
Experience with an Apple MDM solution (Jamf preferred)
Solid knowledge of Microsoft 365 and Entra ID administration
Basic scripting skills (zsh, bash or PowerShell)
Bachelor’s degree in IT or equivalent experience
Fluent in English, other languages, especially French are a plus.
Ability to work on-site in Durham (North Carolina) twice per week
What we are looking for
Strong service mindset and user focus
Ability to work in a structured and process-driven environment
Autonomy once guidelines are defined
Clear and concise communication
Reliability and consistency in execution
Nice to have
Jamf certifications
Exposure to security standards (ISO 27001/27002, GDPR, CIS, etc.)
Knowledge of Zero Trust and modern identity practices
Experience with automation tools
What We Offer
Salary range: 50k-80k per year
20 days of PTO
Health Insurance
Hybrid working arrangement – 2 days per week in office (additional in-office requirements during training and onboarding)
Engagement multinational Life Sciences projects
A tangible opportunity to shape MDT’s methodologies, tools, and services
Durham, North Carolina (Hybrid)
Start date : ASAP
Valid right to work in US required
Diversity & Inclusion
At MyData-TRUST, we are committed to creating an inclusive and respectful workplace where everyone has equal opportunities to grow and succeed.
This role is best suited for a junior to mid-level profile who is pragmatic, reliable, and comfortable operating within a structured environment, with a strong focus on support and service quality.
If you are interested, feel free to apply or reach out for more information.
Details
| Company | MyData-TRUST - Data Protection & Privacy for Life Sciences |
| Location | Durham, North Carolina |
| Type | FULL TIME |
| Niche | Computer and Mathematical Occupations |
| Salary | $50,000 – $80,000 / yr |