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ibex · Islamabad, Pakistan
ibex in Islamabad is seeking a dynamic QA Supervisor to drive service excellence by evaluating agent-level performance across KPIs and CSAT metrics. You will partner with Operations and Training to close gaps and implement process improvements.
Responsibilities include conducting quality evaluations, call listening with CSEs, and delivering actionable feedback. Strong English, MS Office, and 1 year QA experience are required, with a focus on accuracy and continuous improvement.
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| Company | ibex |
| Location | Islamabad, Pakistan |
| Type | FULL TIME |
| Niche | sales |
| Salary | PKR1 – PKR1.5 / yr |