Customer Care Representative

FTS, Inc. · Rockville, Maryland

FULL TIME

Job Description

Customer Service Representative

About the Role

We’re looking for a polished, detail-focused Customer Service Representative to join our fast-paced team. You’ll be the first point of contact for our customers, managing a high volume of calls while delivering a consistently excellent experience. The ideal candidate has a confident, professional phone presence, sharp attention to detail, and a strong record in a busy call center.

What You’ll Do

Handle a high volume of inbound and outbound calls with professionalism, courtesy, and efficiency

Listen closely to customer needs, answer questions, and resolve complex issues quickly

Keep accurate customer records and detailed call notes in our CRM

Follow established communication guidelines and policies to keep our brand voice consistent

Communicate clearly and concisely to build trust and strengthen customer relationships

Partner with internal teams to escalate and resolve complex inquiries

What You’ll Bring

Education

High School Diploma - Associate’s or Bachelor’s degree preferred

Experience

4+ years in a call center or contact center environment

Call Volume:

Proven success managing high call volumes

Communication:

Exceptional verbal and written skills, with a clear, confident, professional phone voice

Attention to Detail:

Strong organization and multitasking skills, with a meticulous approach to your work

Company	FTS, Inc.
Location	Rockville, Maryland
Type	FULL TIME
Niche	Full-time