Desktop Support Engineer

Smart IT Frame LLC · Colchester, Vermont

FULL TIME

Job Description

Position: Onsite Desktop Support Engineer

Location

Colchester, VT 05446 (Onsite-5days/Week)

Duration: Contract

A Desktop Engineer installs, configures, maintains, and troubleshoots an organization's computer hardware, operating systems, software applications, and peripheral devices.

Key

Responsibilities

Hardware & Software Support:

Set up, repair, and upgrade desktops, laptops, mobile devices, printers, and scanners.

System Imaging & Deployment:

Configure and deploy standardized operating system images (Windows, macOS, or Linux) and enterprise software.

Incident Management:

Resolve technical support tickets via service management tools like ServiceNow or Jira.

Network & Connectivity:

Troubleshoot local area networks (LAN), Wi-Fi, VPN connections, and domain controllers (Active Directory, DNS, DHCP).

Asset Lifecycle Management:

Track inventory, manage hardware procurement, handle onboarding/offboarding, and safely decommission old equipment.

User Training & Security:

Apply security patches, manage user access, enforce compliance policies, and train staff on basic tool usage.

Core Requirements & Skills

Education

A Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience/diploma).

Technical Knowledge:

Strong command of Windows/macOS/Linux environments, office productivity suites (Microsoft 365 / Google Workspace), and basic networking.

Certifications (Preferred):

CompTIA A+, CompTIA Network+, ITIL Foundation, or Microsoft-certified credentials.

Soft Skills:

Problem-solving under pressure, customer service, and clear communication with non-technical staff

Apply today or share profiles at

priya@smartitframe.com

Company	Smart IT Frame LLC
Location	Colchester, Vermont
Type	FULL TIME
Niche	Full-time