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1-Tom-Plumber Melbourne · Melbourne, Florida
About the Company
1-Tom-Plumber and Tidewater Restoration are professional, service-focused companies specializing in plumbing, drains, water damage mitigation, mold remediation, and construction services. We serve both commercial and residential customers across Florida, with a reputation built on reliability, excellence, and customer satisfaction.
About the Role
The General Manager is responsible for the day-to-day operational performance of both 1-Tom-Plumber and Tidewater Restoration. This role owns profitable execution, production team accountability, throughput, customer experience, operational discipline, and growth across all divisions. The GM reports to Ownership Group / Operations Leadership and is ultimately responsible for operational execution across the company.
Direct Reports
Restoration Team Leader, Reconstruction Team Leader, Lead Technician/Plumbing Team Leader, Project Managers, Field Supervisors
Key
Operational Leadership & Accountability
Lead day-to-day operations across plumbing, restoration, reconstruction, dispatch, and administrative coordination
Hold department leaders accountable to KPIs, standards, and expectations
Maintain operational alignment between field and office teams
Resolve escalated operational issues quickly
Revenue & Profitability Management
Own overall company operational performance, including revenue, gross margin, average ticket, technician productivity, and close rates
Identify and address operational margin leakage
Partner with Finance Leadership on profitability reporting
Team Leadership & Development
Develop leaders within each division and conduct regular leadership meetings and accountability reviews
Coach Team Leaders, Project Managers, Dispatch, and Administrative staff
Build a culture of urgency, accountability, professionalism, and teamwork
Ensure high-quality customer communication standards and resolve escalated customer concerns
Maintain and reinforce review capture systems across all divisions
Systems & Process Enforcement
Ensure SOPs are consistently followed and partner with Operations Leadership on process improvement
Maintain operational discipline within ServiceTitan, Albi, Clean Claims, and Paycom
Scheduling & Throughput Oversight
Oversee scheduling across all divisions to ensure technician utilization, job velocity, and booking efficiency
Fleet, Equipment & Operational Readiness
Ensure trucks, equipment, and warehouses remain organized, maintained, and operationally ready
Reporting & KPI Accountability
Review and report on revenue by division, gross margin, technician productivity, job cycle time, days to invoice, AR aging, callback rates, and scheduling efficiency
7+ years of leadership experience in plumbing, restoration, construction, or home service industries
Proven experience managing operations with full P&L responsibility and financial accountability
Demonstrated success leading multiple departments, including Production, Sales, Customer Service, and Administration
Strong financial management skills, including budgeting, forecasting, KPI tracking, and performance reporting
Exceptional leadership, coaching, team development, and conflict resolution abilities
Experience with field service management platforms such as ServiceTitan, Albi, or similar preferred
High level of professionalism, integrity, accountability, and customer-focused decision-making
Self-motivated, results-driven leader with a track record of improving operational performance and driving revenue growth
Compensation &
Base Salary:
$95,000–$145,000 , depending on experience (typical starting base
around $115,000 )
Quarterly Performance Bonus:
Annual target of
up to $20,000 , based on individual and company performance
Total Compensation Potential:
Up to $135,000–$165,000
for strong performers
Annual Merit Increases:
Typically
3%–5% , based on performance and market benchmarking
Details
| Company | 1-Tom-Plumber Melbourne |
| Location | Melbourne, Florida |
| Type | FULL TIME |
| Niche | Full-time |
| Salary | $95,000 – $95,000 / yr |