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Partners Professional · Indianapolis
Logistics Operations Specialist
Indianapolis, IN
We're looking for an organized, customer-focused Operations Specialist to support logistics operations for a dedicated customer account in Indianapolis. In this role, you'll help coordinate transportation services, ensure shipments move smoothly from start to finish, and serve as a key point of contact for customers and transportation partners.
If you enjoy problem-solving, working in a fast-paced environment, and collaborating with others to deliver excellent service, we'd love to hear from you.
Serving as a primary point of contact for customers and logistics partners
Coordinating transportation services and managing customer orders using transportation management systems
Handling special shipping requests and resolving transportation issues
Selecting transportation modes and carriers to ensure on-time pickup and delivery
Entering and maintaining order information accurately
Preparing reports and completing administrative tasks as needed
Monitoring shipment activity and proactively addressing delays or service exceptions
Investigating issues, identifying root causes, and helping implement corrective actions
Escalating operational challenges when needed to ensure customer expectations are met
Responding to proof of delivery requests and shipment inquiries
Collaborating with team members and cross-functional departments to provide excellent service
Supporting new process implementations and system testing initiatives
Identifying system-related issues and helping drive solutions
Participating in customer meetings, team meetings, conference calls, and operational reviews
Contributing ideas for process improvements and operational excellence
Following company procedures, quality standards, and compliance requirements
Qualifications
1-3 years of experience in logistics, transportation, supply chain, customer service, or a related field
Understanding of at least one transportation mode, such as truckload, air freight, or ocean freight
Comfortable learning and using transportation management systems and technology platforms
Proficiency with Microsoft Office applications
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Ability to work independently while also collaborating effectively with a team
Professional communication skills with internal and external stakeholders at all levels
Commitment to quality, compliance, and continuous improvement
Why You'll Enjoy This Role
Opportunity to work in a dynamic logistics and supply chain environment
Collaborative team culture with strong operational support
Exposure to transportation, customer service, and supply chain management
Opportunities to contribute to process improvements and operational excellence
A role where your organization, communication, and problem-solving skills make a real impact
Details
| Company | Partners Professional |
| Location | Indianapolis |
| Type | FULL TIME |
| Niche | Stock clerks |