Director of Knowledge Management

Akkodis · Chicago, Illinois

FULL TIME$1,90,000 – $1,90,000 / yr

Job Description

Akkodis is seeking a

Director of Knowledge Management

for a direct hire role with a client in Chicago, IL.

Salary Range:

$190K–$260K. Salary may be negotiable based on experience, education, geographic location, and other factors.

Key

Responsibilities

Knowledge Management Strategy & Client-Driven Prioritization

Design and lead the evolution of knowledge management from a simple repository model towards an active, workflow-embedded and AI-empowered function that surfaces precedent, expertise, and institutional insight at the point of need.

Assess current knowledge management maturity across practice groups and develop a sequenced plan with defined deliverables and success criteria.

Prioritize the knowledge management roadmap using client-demand signals to focus KM effort on client impact and align knowledge management priorities with the Firm's innovation portfolio.

Present knowledge management priorities, progress, and outcomes to the Firm leadership.

Curation and Data

Partner with Practice Group leaders to identify knowledge gaps and prioritize curation across practice areas.

Establish quality gates and a governed-content lifecycle covering ingestion, classification, review, and retirement of knowledge assets.

Work with the Data team to define, enforce, and maintain data and taxonomy standards. This includes practice-specific experience data taxonomies and related processes that reflect each practice's needs, terminology, and workflows and improve the surfacing of institutional knowledge.

Ensure that all knowledge management initiatives operate within Firm compliance requirements, retention policies, and client-imposed restrictions from the outset.

AI Enablement & Retrieval Foundation

Lead prioritization to connect curated knowledge assets to the Firm's AI platforms, automation tools, enterprise search, and other practice technologies so attorneys can access governed, source-of-truth content directly within the tools and workflows they use.

Coordinate with Risk & Information Governance to enforce privilege and client-restriction controls within the retrieval layer where appropriate.

Adoption, Measurement & Partnership

Partner with the Change & Enablement Lead, Professional Development, practicing attorneys, and practice groups to drive adoption of knowledge resources and processes, ensure assets reflect how lawyers actually work and are integrated into daily workflows.

Define and report outcome metrics, including usage, retrieval quality, behavior change, and workflow impact, as part of the innovation portfolio's measurement framework.

Connect knowledge management outcomes to client-visible measures such as turnaround time, consistency of work product, and responsiveness, and incorporate those measures into how initiatives are selected and evaluated.

Support pitches, proposals, and client presentations with the Firm's experience data and knowledge assets in partnership with Marketing and Business Development.

Team Leadership & Development

Launch the Knowledge Management function as a hands-on senior leader and build it out over time, hiring and developing resources as the function scales.

Provide direction, mentorship, and performance oversight to knowledge management personnel as the team grows.

Operate as a collaborative partner across Practice Groups, IT, Risk, Information Governance, Finance, Marketing/BD, and Professional Development.

Required Qualifications

Bachelor's degree required; Juris Doctor (JD) strongly preferred.

At least 8 years of experience in legal knowledge management, practice support, or a related function, ideally within a law firm.

Experience developing and implementing technology-enabled, workflow-integrated knowledge management solutions.

Proven experience launching knowledge assets and tools actively used by practicing lawyers.

Hands-on familiarity with document management systems such as iManage or NetDocuments.

Experience with enterprise search and at least one modern AI or retrieval platform.

Knowledge of taxonomy, metadata, and content-governance frameworks.

Ability to translate client requirements into knowledge management priorities, standards, and solutions.

Experience collaborating with Practice Group Leadership, Risk, Information Governance, IT, Marketing/Business Development, and Finance.

Strong ability to build relationships and partner effectively with practicing attorneys.

Experience hiring, developing, and managing a growing knowledge management team.

Excellent communication, organizational, relationship-building, and problem-solving skills.

Strong professional judgment, discretion, stakeholder management, and commitment to client service.

Equal Opportunity Employer/Veterans/Disabled

Benefits offerings include, but are not limited to

401(k) with match

Medical insurance

Dental Insurance

Vision assistance

Paid Time Off

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable

The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance

Company	Akkodis
Location	Chicago, Illinois
Type	FULL TIME
Niche	Full-time
Salary	$1,90,000 – $1,90,000 / yr

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