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Perennial Resources International · New York
THIS ROLE WILL BE ONSITE 5 DAYS PER WEEK IN MIDTOWN MANHATTAN.
Main responsibilities:
Provide front-line user support for trading and financial applications, applying best practice incident management processes
Perform root cause analysis of issues, identify possible resolutions, and communicate with global IT organization to coordinate back-end technical support and initiate change management requests
Assist in testing problem resolutions as well as major product releases
Participate in UAT with the relevant IT product teams and business stakeholders
Manage user access to trading and financial applications, understand roles and permissions, and help conduct access reviews
Contribute to knowledge base by documenting and communicating issues, resolutions, and enhancements
Profile:
Energetic and enthusiastic quick learner, able to learn independently to gain the required level of understanding and become ‘subject matter expert’ in specific areas
Able to ‘dig into’ a problem, drilling down into system functionality, analyzing patterns, coming up with scenarios to prove assumptions
Thriving in customer-facing, high-pressure environments, able to handle multiple important requests and issues coming concurrently, assess urgency, prioritize, coordinate work, and follow-up until complete resolution
Good time management and organization skills
Good interpersonal and communication skills, must be able to listen, understand, translate, and update stakeholders at all levels in the user community and in IT
Technical skills, competencies and
Experience working within a commodities or financial trading environment (1 to 3 years)
Ability to write SQL queries (Oracle, Sybase, SQL Plus) for troubleshooting, data analysis, and user assistance
Understanding of core IT disciplines, specifically incident management, change management, business analysis and project management
Minimum 5 years of relevant experience
Experience with one or more of the following a plus:
Trading and Risk Management systems in physical commodities
Exchange Trading Execution systems
Reporting Tools: Business Objects, PowerBI, Tableau
Python
RPA and low code/no code tools
Details
| Company | Perennial Resources International |
| Location | New York |
| Type | FULL TIME |
| Niche | Computer and Mathematical Occupations |