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Tech Excellence LLC · Bethlehem, Pennsylvania
techexcellence provides IT managed services to small and mid-sized businesses. We offer a friendly and positive work environment, work from home capability, and competitive compensation and benefits. We are constantly growing, and we are looking for employees who are willing to grow with us.
We are seeking an IT Technician to join our team! You will receive and resolve IT-related issues for clients. Applicants must have a dedicated space to work from home.
Responsibilities:
Resolving service desk tickets
Communicating with clients (via phone, email, chat, and corporate SMS)
Maintaining service levels on assigned tickets
Occasional on-site client visits
Strong focus on Microsoft 365 with Intune
Creating and updating company standard operating procedures for common tasks
Exceeding client service expectations
Other duties as assigned
Qualifications:
High school diploma or equivalent
Clean driving record
Career-oriented self-starter
Strong communication skills
Positive and professional demeanor
Strong troubleshooting and critical thinking skills
Basic knowledge of computer and server hardware is helpful
ITIL Certification helpful but not required
Certifications such as A+, Net+, Security+, etc. helpful but not required
Minimum 3 years of experience in IT, customer service, or other related fields
Understanding of basic principles of IT networking
Experience with Microsoft 365 with Intune
Technical with knowledge of Microsoft products including: Microsoft Windows both desktop and server, Microsoft Office products, Microsoft 365, and basic Microsoft Active Directory knowledge (add and remove users and basic knowledge of Group Policy Object (GPO))
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Details
| Company | Tech Excellence LLC |
| Location | Bethlehem, Pennsylvania |
| Type | FULL TIME |
| Niche | Computer and Mathematical Occupations |