Community Specialist

Masis Staffing Solutions · Springfield, Massachusetts

FULL TIME

Job Description

Masis Staffing is seeking a Community Specialist-Homelessness Prevention Advisor – Rental Assistance (Bilingual English/Spanish) $20.50/hour Starts 11/2 or 11/9

The

Homelessness Prevention Advisor

is the “second stop” for clients after they apply for rental assistance at our housing centers. Once an application is submitted, a strict two-week timeline begins. In this back-office “chaser” role, the Homelessness Prevention Advisor ensures each application is complete—confirming all required questions are answered and tracking down the necessary proof/documentation from clients and landlords.

Key

Responsibilities

Assess client needs and provide information, education, and referrals to appropriate community resources as needed

Determine client eligibility for financial assistance under current available housing and rental assistance programs

Process applications for financial assistance services in a timely manner, ensuring strict adherence to deadlines

Maintain complete, accurate case files and ensure all required databases are consistently up to date

Educate consumers on tenant and landlord rights and responsibilities; rental assistance, homebuyer readiness information, and available community resources

Assist clients with housing search tools/resources, effective problem solving, and options planning in collaboration with department staff

Support tenants in assessing and resolving potential eviction situations; educate clients on eviction processes and (as needed) the housing court system

Refer complex eviction or housing cases to the Housing Resource Specialist

Work collaboratively with the team to coordinate housing-related resources and services

Ensure timely, effective communication between internal departments to support high-quality client service delivery

Required Skills &

Qualifications

Bilingual English/Spanish strongly preferred

Strong customer service skills with a patient, empathetic listening style (highly preferred)

Basic-plus technical skills, including comfort working in multiple systems and tools such as

Multi-layered databases / case management systems

Spreadsheets (data entry)

Scanning and document management

Web-based phone systems

Outlook and Microsoft Teams (chat + virtual meetings)

Strong attention to detail and ability to follow up persistently and professionally with clients and landlords to obtain missing documentation

Ability to manage deadlines and prioritize tasks in a time-sensitive environment

Work Location & Schedule

Fully onsite in Springfield

Company	Masis Staffing Solutions
Location	Springfield, Massachusetts
Type	FULL TIME
Niche	Full-time