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Pomeroy · Elizabethtown, Kentucky
Job Title:
Network Support Technician
Elizabethtown, KY
Pay Rate:
$35-$45/hr
Employment:
14 month contract with chance of extension
Position Overview
We are seeking a detail-oriented
Network Support Technician
to support both office and manufacturing environments. This role requires strong troubleshooting skills, the ability to manage multiple tasks efficiently, and a commitment to delivering timely, accurate support.
Key
Respond to IT user requests and resolve incidents across office and plant environments.
Provide desktop, laptop, and mobile phone support.
Support plant operations by participating in IT-related project activities.
Image, configure, and deliver new computers to users.
Monitor infrastructure needs and report issues to the central IT team.
Troubleshoot connectivity issues and support complex manufacturing applications, including hardwired/wireless connections and Windows server shared folder permissions.
Troubleshoot
LAN/WAN connectivity issues, including TCP/IP, DHCP, DNS, VLANs, wired and wireless network connections
.
Troubleshoot and perform basic configuration of
Cisco switches, Cisco wireless access points, network ports, and related connectivity issues
.
Assist with
Cisco switch port configuration, VLAN assignments, device replacements, and network equipment installations
as needed.
Troubleshoot
Cisco AnyConnect VPN client
issues and assist users with remote connectivity.
Monitor network and infrastructure equipment and escalate complex network issues to the central network/IT team.
Assist with network-related projects, including
Cisco equipment deployments, network changes, site installations, and equipment upgrades
.
Troubleshoot connectivity issues involving
manufacturing equipment, applications, and industrial systems
, working with plant personnel and vendors as needed.
Coordinate with vendors and contractors for network and IT project-related work.
Maintain accurate documentation of network equipment, connections, ports, and infrastructure changes.
Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum
5 years of IT Support or Network Technician experience
.
Experience supporting IT environments within
manufacturing or industrial environments
.
Strong knowledge of Microsoft 365 tools and troubleshooting.
Proficiency in diagnosing and resolving hardware, software, and network connectivity issues.
Working knowledge of
TCP/IP, DHCP, DNS, VLANs, LAN/WAN, and wired/wireless networking
.
Hands-on experience troubleshooting
Cisco switches and wireless access points
.
Experience with
Cisco switch ports, VLANs, basic switch configuration, and network connectivity troubleshooting
.
Experience troubleshooting
Cisco AnyConnect VPN
is preferred.
General knowledge of manufacturing-specific applications, systems, and network-connected equipment.
Details
| Company | Pomeroy |
| Location | Elizabethtown, Kentucky |
| Type | FULL TIME |
| Niche | Computer and Mathematical Occupations |