Desktop Support Technician

GDT - General Datatech · New York

FULL TIME

Job Description

New York, NY - Onsite

6-month contract, with possible extension

Around $43/hr W2, depending on experience

The Desktop Support Technician is responsible for providing high-end quality IT Support and customer service to internal colleagues. The ideal candidate will be diligent, reliable, quick to learn and calm under pressure with a logical, methodical, and accurate approach to troubleshooting issues and supporting the business. Ability to take direction as part of a team and confident to apply themselves individually in line with team ethos. Excellent observation skills, telephone skills and communication both verbally and written are vital. The individual will participate in the daily administrative details and will possess a process-oriented mind set. This role requires effective communication skills and will liaise with all levels across the company.

Tasks

Monitors open ServiceNow ticket queues to ensure that all calls are updated and/or assigned until resolution.

Part of team providing onsite support as well as supporting remote users

Performs all aspects of hardware, workstation, and printer repairs.

Provide support at the Tech Bar for end user walk-ups.

Part of on-call rotation includes occasional weekends and late nights to support upgrades, changes, project Work etc.

Coordinates and/or escalates with outside vendors and other support groups

Maintains a clean working area to fix existing equipment as well as testing new equipment.

Prepare and build workstations. Installs and configures appropriate software and drivers to ensure proper workstation build before implementation.

Updates the hardware and software inventories as appropriate.

Supplement Helpdesk Support as required.

Support BCP activity including two annual business tests

Support video conference equipment & meeting setups

Provide coverage at other locations as required.

Experience/Technologies

ServiceNow

Asset Management

SCCM

Cisco Webex/MS Teams/VTC Support

Windows 10/11 Support

Citrix/Virtual Environments

Apple iPhone/iPad

Automation/Scripting - PowerShell

Previous Banking/Trading Type experience Beneficial

Qualifications and Skills

3+ years of experience in an end-user support role.

Relevant Certification/Education that demonstrates understanding of core concepts.

Microsoft Active Directory (User, group, and computer management)

Microsoft Windows Desktop Operating Systems - Windows registry, Group Policy, File/folder security concepts (NTFS/share permissions, etc.)

Microsoft Office/SharePoint/Teams/One Drive

Microsoft SCCM

Citrix Workspace/XenDesktop Virtual Desktop Environments

Core networking concepts (DNS, DHCP, etc.)

Excellent customer service skills.

Excellent verbal and written communication skills.

Able to follow directions, priorities, and guidance from management.

Ability to multi-task and work on several projects at the same time.

Strong ability to deliver on time.

Ability to document process, requirements, and create test plans.

Strong ability to translate business requirements into technical solutions.

Strong team player.

Company	GDT - General Datatech
Location	New York
Type	FULL TIME
Niche	Computer and Mathematical Occupations

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Desktop Support Technician

Job Description

Around $43/hr W2, depending on experience

Experience/Technologies

Previous Banking/Trading Type experience Beneficial

Qualifications and Skills

3+ years of experience in an end-user support role.

Excellent customer service skills.

Excellent verbal and written communication skills.

Ability to document process, requirements, and create test plans.

Strong ability to translate business requirements into technical solutions.