Job Description
About the role The International School (Pvt. Ltd.), a well-established education management organization operating school-based services since 1996 in Karachi, is seeking a professional Front Desk Officer to manage daily reception and administrative tasks that support students, teachers and parents. This role sits at the heart of school operations, ensuring smooth communication, a welcoming reception environment and efficient handling of enquiries and administrative workflows.
Key responsibilities include:
- Greet and assist students, parents, visitors and staff at the main reception; maintain a courteous and professional front-desk presence.
- Answer and route incoming telephone calls, take accurate messages and follow up as required.
- Manage student attendance logs, visitor sign-in/out records and maintain confidentiality of records.
- Process routine administrative tasks such as filing, photocopying, preparing letters and distributing circulars to staff and parents.
- Coordinate appointment schedules for school administrators, teachers and parent meetings; maintain daily calendars.
- Receive and direct deliveries, maintain inventory of front-desk supplies and liaise with facilities/maintenance when needed.
- Assist with student admission procedures and related documentation.
Job Specification
Required skills
- Strong verbal communication and interpersonal skills to interact effectively with students, parents, teachers and visitors.
- Basic administrative abilities: filing, record keeping, photocopying, data entry and document handling.
- Proficiency with MS Office applications (Word, Excel) and comfortable using school management or database systems for attendance and records.
- Telephone etiquette and message-taking accuracy, with the ability to prioritize and route enquiries.
- Attention to detail and confidentiality when handling student and staff information.
- Organizational skills to manage multiple tasks, maintain front-desk supplies and schedule appointments.
- Ability to remain calm under pressure and follow established school policies and emergency procedures.
- Customer-service orientation, professional appearance and punctuality.
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