Emergency Response Specialist

Confidential · Fort Lauderdale, Florida

FULL TIME

Job Description

ABOUT THE ROLE

Emergency Response Specialist, 24/7 Roadside Assistance Center

A large auto manufacturer is building a 24/7 emergency roadside assistance

team. As an Emergency Response Specialist, you take charge of collisions,

motorway breakdowns and security incidents from the first alert to resolution.

You work live with drivers and passengers, police, fire and ambulance crews, and

recovery teams, using real-time vehicle data and camera feeds.

WHAT YOU WILL DO

Own serious events end to end: collisions, injuries, motorway breakdowns and security incidents

Monitor and act on emergency alerts from connected vehicles in a live operations console; log and escalate every event

Speak directly with vehicle occupants and first responders; call emergency or non-emergency services and dispatch roadside assistance

Coordinate rescues, towing and vehicle recovery; file police reports by phone or online, plus work orders

Support follow-up and investigations after each event

Complete accurate incident records and support root cause and corrective action reviews

WHAT YOU BRING

Strong fits: 911 dispatchers, air traffic controllers, aviation dispatchers and former law enforcement officers

Situational awareness within seconds across many inputs: a caller or police officer on the line, live video, maps and vehicle data

Sound judgment: assesses the scene and chooses the right approach using every tool and procedure, not just a script

Very high emotional intelligence and empathy while working under extreme pressure in serious, sometimes traumatic events

Command presence, strict protocol discipline and zero-defect adherence to safety and regulatory procedures.

MINIMUM REQUIREMENTS

Live in commuting distance to the North Lauderdale, FL office

1+ year of live experience in emergency dispatch, air traffic control, aviation dispatch, law enforcement or incident command

Fluent English plus the official language of the country

Able to work rotating 24/7 shifts, including nights, weekends and public holidays

Comfortable with multi-screen systems and fast data interpretation

Able to pass an enhanced background check before start.

We are an Equal Opportunity Employer