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Delsey USA · Hanover, Maryland
Position Summary
We are a consumer goods company located in the Baltimore/ Washington DC area and part of a large global organization. Our products are sold nationally through large retail chains, specialty stores and e-retailers.
The Customer Service Representative is responsible for managing the entire Customer Order Process from order entry to order delivery by optimizing the service level through efficiency and high-quality standards. They will also be responsible for all administrative tasks including settling all potential customer disputes or complaints and ensuring customers receive their products within the best possible conditions.
Key
Customer Service and Compliance
Receive, check and key-in orders received by email, phone, or fax ensuring accuracy and correction of any errors.
Answer phone calls from customers and the company sales force team. Providing high quality and courteous service in placing orders or resolving any potential disputes.
Manage and resolve outstanding orders with Customers and Sales Force.
Establish and ensure good communication, collaboration and interfacing relationships with various departments including Warehouse and Logistics, Sales, Finance, Demand Planning, IT and Marketing.
Establish and ensure good communication with your assigned Sales Representatives and customers within your portfolio of accounts.
Enter return sales order for defective and return products.
File freight claims for customers as required.
Maintain organized electronic customer files.
Internal/External Information and Support
Review and understand information given by Sales Force. Ensure full understanding of information provided and ask questions to seek clarity when necessary.
Familiarize and comprehend details regarding products as part of the Product Training.
Provide high quality level of service to both internal and external customers. Display resourcefulness in providing supporting documents, relevant data and statistics.
Work closely with Warehouse and Logistics to resolve ongoing disputes and information from transportation companies efficiently and in a timely manner.
Education and
College degree, High School Diploma or GED equivalent.
Proficient in Microsoft Office, especially Excel, Word, Outlook.
Organized and analytical, with relentless attention to detail
Accurate and methodical in project follow-up and follow through
Ability to operate well in fast-paced, collaborative environment
Ability to work effectively in a culturally diverse work group
Customer and service oriented with strong drive to provide \"best in class\" level of service
Proactive, positive attitude with sense of team spirit.
Active listener and ability to be autonomous and work independently as well as within a team.
Have excellent observation skills and resourcefulness in accessing information from various resources and departments to resolve disputes and provide accurate information efficiently
Ability to obtain information and coordinate issues.
Physical
Ability to travel up to 60% and work effectively in a remote environment
What we offer
Annual Rate $41,600
Fun office environment
Remote flexibility with significant customer-facing opportunities
Comprehensive Single thru Family options for Medical, Dental, and Vision insurance
Short- and long-term disability, and life insurance
PTO including Personal and Vacation time.
Company paid holidays.
401k plan with great company match
Organization
DELSEY Paris is the fastest growing Travel Goods Brand in the US that has a fast growth trajectory. By the end of this year, we will have more than double the best year in US history (2019). It’s an exciting place to work and be a part of a winning organization.
For 80 years, DELSEY has designed, built and sold high-quality luggage, backpacks and duffel bags with a distinctly European flair. DELSEY brings together style and functionality to create products that reflect the personality and needs of each consumer. Today DELSEY is sold in more than 110 countries. A DELSEY bag is sold every 10 seconds. DELSEY is headquartered in Paris, France and it’s U.S. team is based in Hanover, Maryland. DELSEY U.S. sells its products directly to consumers on Delsey.com and through many large retailers including Macy’s, Costco, and Amazon.
Delsey Luggage is an Equal Opportunity Employer
Details
| Company | Delsey USA |
| Location | Hanover, Maryland |
| Type | FULL TIME |
| Niche | Full-time |
| Salary | $41,600 – $41,600 / yr |