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Gesher Human Services · Detroit, Michigan
Call Center Specialist The Call Center Specialist provides front-line phone, text, and email support to Detroiters seeking career services through Detroit at Work and Gesher Human Services. This role serves as an access point to workforce development programs by conducting intakes, providing information and referrals, scheduling services, and entering accurate program data. The position is primarily phone-based and focuses on customer engagement, navigation of career services, and follow-up support. The Call Center Specialist:
Provides phone, text, and email support to individuals seeking career and employment services. Explains available career services, training opportunities, and community resources. Schedules appointments for career coaching, workshops, and partner services. Routes participants to appropriate career centers, staff, or partner organizations. Documents all participant interactions accurately in required data systems. Conducts follow-up outreach to support engagement and service completion. Maintains required reports tracking customer activity and outcomes.
Environmental conditions:
Moderate noise (i.e., business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period.
Physical requirements:
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting in required.
Accommodation(s): As appropriate and fiscally reasonable. This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act. Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
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Details
| Company | Gesher Human Services |
| Location | Detroit, Michigan |
| Type | FULL TIME |
| Niche | Office and Administrative Support Occupations |