Manager, Inside Sales & Customer Support

Bradley Professional, A Division of the Bradley Group · Thomasville, North Carolina

FULL TIME

Job Description

Bradley Professional

is seeking an experienced

Manager of Inside Sales & Customer Support

for a manufacturing client in Thomasville, NC.

This hands-on leadership position will oversee two Inside Sales Representatives and one Sales Support Coordinator while driving sales performance, strengthening customer relationships, and ensuring efficient sales operations.

The ideal candidate will have a strong background in sales leadership, account management, and customer service, with the ability to develop employees, improve processes, and support business growth.

Key

Responsibilities

Lead, coach, and develop the Inside Sales and Customer Support team, establishing clear goals and performance expectations.

Build and maintain relationships with existing and prospective customers, dealers, distributors, and fleet organizations.

Identify opportunities to grow accounts and support new business development.

Oversee quoting, pricing, order processing, customer follow-up, and sales activities.

Monitor sales pipelines, open quotes, customer projects, and team performance.

Ensure accurate reporting, documentation, and order tracking within ERP and CRM systems.

Collaborate with Outside Sales, Operations, Engineering, and Transportation to resolve customer concerns and ensure timely delivery.

Establish and track sales KPIs, prepare reports, and provide updates to executive leadership.

Identify opportunities to improve customer service, operational efficiency, and overall sales performance.

Qualifications

4–6+ years of experience in sales, inside sales, account management, or customer support.

Previous supervisory or sales management experience strongly preferred.

Strong leadership, coaching, communication, and organizational skills.

Experience with quoting, pricing, order management, and customer relationship management.

Proficiency in Microsoft Office, particularly Excel, and familiarity with ERP/CRM systems.

Experience in commercial vehicles, truck bodies, fleet equipment, manufacturing, or industrial products highly desirable.

Bachelor's degree in Business, Marketing, or a related field preferred.

Ideal Candidate

A motivated, customer-focused leader who enjoys developing teams, building relationships, and driving results. Must be comfortable working in a fast-paced manufacturing environment while balancing sales growth, customer satisfaction, and daily operational responsibilities.

Company	Bradley Professional, A Division of the Bradley Group
Location	Thomasville, North Carolina
Type	FULL TIME
Niche	Full-time