Dispatcher

Toshiba America Business Solutions · Houston, Texas

FULL TIME

Job Description

Take all incoming Field Service Retail Service calls and dispatch Service Centers.
Perform various clerical duties requiring a general knowledge of organization and working with other employees.
Operate standard office equipment such as computers, copiers, and calculators
Process Service Orders and data entry into Oracle Service Module.
Prepare reports summarizing Service Calls.
Coordinate all Field Service request calls including updating customer service.
Coordinate shipping of warranty replacements and repair items.
Any other duties defined by management
Coordinate scheduling of service for FSE's in Oracle and SharePoint

• Review customer accounts, Purchase Orders and all supporting documentation for accuracy
Process requests for onsite service by creating service requests in Oracle with associated tasks
Ensures accuracy and completeness of job information in Oracle and SharePoint
Effectively Communicate with Sales, FSE's, and FS Manager regarding status of jobs in progress
Meritoriously communicate schedule change with the customers
Maintain Data/Order accuracy for all open and closed service orders

Level I - (Experienced Employee) 0 - 3 years Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Company	Toshiba America Business Solutions
Location	Houston, Texas
Type	FULL TIME
Niche	Office and Administrative Support Occupations