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seca – precision for health · Charleston, South Carolina
The
Customer Service Manager
is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high-performing team, implementing efficient processes, and identifying opportunities for improvement. Approximately 20% travel is required to visit remote team members, provide on-site leadership and support, and strengthen team collaboration.
Key Responsibilities:
Leadership & Team Management
Lead, coach, and develop the customer service team.
Establish and monitor departmental goals and performance metrics.
Manage staffing, scheduling, and workload distribution.
Foster a positive, customer-focused culture within the team.
Customer Service Operations
Process customer orders and inquiries as needed.
Handle escalated customer concerns and resolve issues promptly and professionally.
Assist customers via phone, email, and other communication channels.
Monitor order accuracy, customer satisfaction, and response times.
Ensure compliance with company policies and procedures.
Process Improvement
Develop and maintain standard operating procedures.
Collaborate with Sales, Operations, Technical Support, and Accounting to resolve customer issues.
Analyze customer feedback and service trends to recommend improvements.
Administrative
Prepare reports on service performance, customer satisfaction, and department metrics.
Maintain customer records and ensure data accuracy within company systems.
Qualifications:
Bachelor’s degree in Business, Communications, or related field (or equivalent experience)
Competitive salary of $75,000 - $85,000 per year (based on experience and qualifications,) and performance-based bonus opportunities
Health, dental, and vision insurance
Paid time off and holidays
Equal Opportunity Employer Statement
seca North America is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and prohibit discrimination and harassment of any kind based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other protected status under applicable federal, state, or local laws.
Ready to Make an Impact?
Join a team that is helping redefine how body composition and health data are used across healthcare, wellness, and fitness markets. Apply today and help bring innovative health measurement solutions to customers across North America.
Details
| Company | seca – precision for health |
| Location | Charleston, South Carolina |
| Type | FULL TIME |
| Niche | Full-time |
| Salary | $75,000 – $75,000 / yr |