Legal Operations Consultant

Dentons · London, England, United Kingdom

FULL TIME

Job Description

Department

: Helix

Duration

: Permanent

Reports to

: Head of Consulting, Helix

Reference number

: 10231

The Role - Help build the future of legal delivery

The legal services market is experiencing a period of significant change, driven by growing expectations, the acceleration of new technology incl. AI and an evolving competitor marketplace. Our clients are looking for more efficient, data-led and truly innovative approaches to delivering legal services, alongside greater transparency, consistency and commercial value.

Dentons Helix is Dentons' innovative, market-leading premium managed legal service. We believe we are the future of legal delivery in the areas in which we operate: bringing the quality, reach and specialist expertise of the world's largest law firm together with dedicated legal teams, legal operations, data, technology and continuous improvement.

We help in-house legal teams solve their most pressing problems by deploying a tried-and-tested combination of the right people, effective processes and a wide gamut of technologies. Through ring-fenced teams and a robust delivery model, Helix enables clients to manage complex business-as-usual legal work with greater speed, transparency, consistency and commercial value.

This is an exceptional opportunity to join Helix at an exciting stage of growth. As a Senior Consultant, you will take a visible, hands-on role in developing and improving innovative legal-delivery solutions, while working with leading multinational and UK-listed consumer, retail, technology and real-estate businesses, including FTSE 100 companies and equivalent global blue-chip organisations.

You will work closely with the Helix Management Team, clients, Partners, Associates and multidisciplinary teams across Dentons. There is real scope to make an impact, take ownership early and grow with the business as Helix continues to expand. You will join a young, highly motivated and collaborative team that takes its work seriously while enjoying building something ambitious together.

Aside from evolving and improving our services, the role focuses on the operational management of legal teams and the strategic delivery of legal services. A legal qualification is not required; however, a genuine interest in the legal-services market and a clear understanding of what Helix does are essential.

This is a London-focused role. Collaboration with colleagues and clients is central to how Helix operates, so the successful candidate will be expected to work from the London office for part of the week, with flexibility around client commitments and team needs.

What success looks like

Within your first 12 months, you will have

Led a meaningful client improvement initiative from problem definition to measurable outcome.

Helped develop or launch a reusable Helix solution, playbook, process or technology-enabled service.

Taken on ownership for a client relationship.

Built trusted relationships with senior client stakeholders.

Made a visible contribution to the development of junior colleagues and team cohesion.

Helped shape the next stage of Helix’s growth and direction.

Duties &

Responsibilities

Lead client-facing legal delivery and improvement engagements, applying sound judgement to ensure high-quality, efficient and commercially sustainable service delivery.

Build trusted, credible client relationships; lead governance meetings, communicate progress with clarity and manage issues proactively through to resolution.

Diagnose client and delivery challenges, turning ambiguity into practical, well-structured recommendations through rigorous problem-solving, stakeholder engagement, market insight and data. Take ownership from initial diagnosis through implementation, ensuring issues are actively managed through to resolution.

Develop compelling service propositions and proposal responses, clearly defining the client need, value proposition, scope, delivery approach, commercial model and measures of success.

Design practical, scalable operating models, processes, governance, resourcing and performance-management approaches. Turn successful approaches into reusable Helix playbooks, tools, technology solutions and operating models.

Translate strategic concepts into clear implementation plans, workplans, tools and delivery materials, and drive execution through to measurable outcomes.

Lead workshops, projects and workstreams with confidence; bring senior stakeholders to decisions through clear, concise and well-evidenced recommendations.

Help test and apply emerging AI and legal-delivery technologies in live client environments.

Work across people, process, technology and data to identify, prioritise and implement continuous-improvement opportunities; remain close to the technology market and translate relevant developments into practical client value.

Lead or materially contribute to client onboarding, pilots and service launches.

Develop and interpret client, operational and financial reporting, including service performance, legal insights, margin and utilisation; convert data into clear actions and recommendations.

Contribute actively to managing and developing the Helix team, including coaching and line managing junior colleagues, strengthening team capability and cohesion, and helping shape the team's priorities and direction.

Required Experience, Skills, and Attributes

An outstanding record of analytical and structured problem-solving: you can take ambiguous issues, think on your feet, form a sound view quickly and develop practical, client-ready solutions.

Substantial relevant experience (typically five or more years) in legal operations, management consulting, professional-services transformation, complex operational service delivery or a closely comparable environment.

Demonstrable operational experience designing, improving or implementing services, processes and/or target operating models, rather than solely operating an established process.

Strong project and workstream leadership, with evidence of planning and delivering complex initiatives involving multiple stakeholders, competing priorities and clear outcomes.

Confidence analysing operational and financial data, using it to form clear insights and recommendations; advanced Excel skills are expected.

Strong commercial awareness and the ability to understand client needs, connect them to a credible value proposition and act with professional judgement.

Exceptional written and verbal communication in English, including the ability to structure complex information, develop high-quality PowerPoint materials and present clearly, concisely and with impact.

Strong client-management and influencing skills, with the confidence, maturity and commercial judgement to build trust, challenge constructively and work effectively with senior stakeholders.

Proven ability to facilitate workshops, lead productive conversations and adapt confidently in the moment when working with clients and multidisciplinary teams.

A strong interest in technology, automation, AI and data, with the curiosity to understand the technology landscape and the practical judgement to apply it to legal-delivery challenges. Experience and a more detailed understanding of current genAI applications and their deployment is considered very advantageous.

A proactive, self-starting and highly organised approach. You take ownership, maintain razor-sharp attention to detail and consistently follow through on commitments in a fast-paced, client-led environment.

Strong proficiency in Excel and PowerPoint as well as other tools in the Microsoft Office suite, together with confidence using technology to improve how work is delivered.

Experience coaching, developing or managing junior colleagues, with enthusiasm for actively shaping team cohesion, capability and Helix's direction of travel.

A university degree (2:1 or above) is preferred. Equivalent professional experience and a strong track record of delivery will also be considered.

Firm Profile

Across more than 80 countries, Dentons helps you grow, protect, operate and finance your organisation by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you.

Inclusion and Diversity

We are committed to building an inclusive culture here at Dentons where our people can thrive, regardless of their background or circumstance. As well as being the right thing to do, it makes good business sense too. A richness of backgrounds, experiences and perspectives helps us best serve our clients and the communities in which we operate. You can find out more about inclusion and diversity at Dentons here: Inclusion and Diversity

Dentons is committed to providing equal opportunities for all. We welcome applications from everyone including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurotype, disability, or with parental or caring responsibilities. We are also “Happy to Talk Flexible Working” and welcome conversations about flexible working arrangements.

Dentons is a Disability Confident employer. Candidates with a disability may choose to apply under the Disability Confident Scheme. We will offer an interview to disabled applicants who meet the minimum criteria for the role. Where application volumes are high, we may offer interviews to those who best meet the minimum criteria, consistent with our approach for all candidates.

During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with us during the application process is treated in confidence.

If you have any questions about this or the role criteria, please email .

NO AGENCIES PLEASE

If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand, please email . Enquiries only please – applications will not be accepted via email.

Please note that we will not accept unsolicited CVs sent to the business, nor will we accept any associated terms of business.

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