Customer Service Specialist

Transpotech Services · Lahore, Pakistan

FULL TIMEPKR1.22 – PKR1.46 / yr

Job Description

Shift: Night shift (Rotational, 5 days a week)

Salary: upto 120k + incentives

This is an office-based role.

Position Overview:

Transpotech is seeking a dedicated Customer Service professional to join our team. This role is essential for ensuring excellent service delivery for our clients. You will be the key point of contact for customers and handling inquiries.

Role Responsibilities:

Maintaining a positive, empathetic, and professional attitude towards customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complains.
Knowing our service' inside and out so that you can answer questions.
Processing orders, forms, applications and requests.
Keep records of customer interactions, transaction, comments and complains.
Communicating and coordinating with team as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Requirements for the role:

Bachelor's Degree or equivalent (from abroad preferred)
Having Excellent spoken English skills and a neutral, US or British accent is MANDATORY.
Foreign Exposure in English speaking countries is preferred
Ability to multitask
Familiarity and experience with CRMs
Strong computer and typing expertise
Experience working in Customer support roles (US experience is preferable)
Excellent Spoken English skills with (US or British accent preferred)

What We Offer:

Performance incentives.
Medical Insurance
Provident fund. (3%-7.5%)
Life insurance. (500k)
Monthly office activities and events.
12 PTO's
Annual increments. (5-30 %)
Training and professional development opportunities.

Walk-in interviews entertained between 6pm to 10pm Monday to Friday.

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Similar Jobs

Company	Transpotech Services
Location	Lahore, Pakistan
Type	FULL TIME
Niche	sales
Salary	PKR1.22 – PKR1.46 / yr