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SMBHD · Chicago, Illinois
Who we are
SMBHD is a Chicago Salesforce consulting firm built for small and mid-market businesses. We continue to grow! We’re about 30 people, with two AppExchange apps and deep work in Sales Cloud, Service Cloud, Field Service, Experience Cloud, and integrations. We deliver in pods, and alongside our projects we support many clients long term through our Managed Services pods.
This year we rebuilt delivery around AI. Our team directs AI to produce most of the configuration and code, then spends its time where it matters: understanding the client, designing the right solution, and driving adoption.
The role
You run a Managed Services pod: a team of Salesforce consultants supporting a set of long-term clients, including some of our most strategic accounts. You own how the work flows, how the team grows, and how happy and well served those clients are. The best people in this seat don’t just close requests. They know their clients’ businesses well enough to bring them the next idea before they ask for it.
You stay hands-on. About half your time is client work in Salesforce, and the rest goes to running the pod.
What you will do
Own your pod’s request queue: take requests in, set priorities, and keep work moving so nothing sits
Learn each client’s business and Salesforce org well enough to spot what they should do next
Scope, estimate, and present new work, with our architects on bigger designs and our Account Directors on the relationship
Take each Salesforce release to your clients: what changes for them and what they should start using
Lead your team through 1:1s, coaching, PTO, and growth
Watch retainer and hourly budgets, review invoices, and keep the money clean
Run your pod to its margin and utilization targets
Help us hire as your pod grows
Who you are
You’d rather grow an account than close tickets
Clients trust you, and you can tell a VP no and still keep the relationship
You’re organized without being rigid, and you can juggle a lot of requests without dropping one
You know Salesforce well enough to do the work yourself and to judge the work of others
You use AI every day already and you are looking for a firm that takes that seriously
You want to grow with a company, not pass through one
What we need from you
5+ years working in Salesforce, including 2+ years leading a team or a portfolio of client accounts
Experience at a Salesforce partner, consultancy, or managed services provider
Hands-on Flow and declarative configuration
Experience scoping and estimating client work
People management
1:1s, coaching, and holding a team to its targets
Bachelor’s degree in computer science, MIS, business, or a related field
Based in the Chicago area and able to work from our office
Nice to have
Salesforce certifications (Admin, Advanced Admin, App Builder, Consultant certs)
Agentforce, Einstein, or other Salesforce AI experience
Field Service, Service Cloud, or Experience Cloud depth
Construction, engineering, manufacturing, or home services clients
Benefits
Medical, dental, vision, and disability insurance
401(k) with 6% match, no vesting period
Flexible schedule
Certification support and paid learning time
A team that ships, not just advises
Our core values
Get S*&% Done
Be Smart and Ambitious
Be Compassionate Towards Everyone
Come to Work Positive and Excited
Be Collaborative with Sharp Elbows
Own It and Make It Great
Details
| Company | SMBHD |
| Location | Chicago, Illinois |
| Type | FULL TIME |
| Niche | Computer and Mathematical Occupations |