Service Manager

Talently · San Diego, California

FULL TIME

Job Description

Job Title:

Service Manager

On Site - San Diego, California, United States

Dispatch service technicians and prioritize work orders to meet customer timelines and expectations.

Standardize service practices and hold weekly meetings to align the team.

Visit customer sites as needed and serve as a point of contact for service issues and escalations.

Coordinate preventive maintenance, troubleshooting, system upgrades, and timely issue resolution.

Procure materials, track equipment, and communicate with customers, vendors, and manufacturers.

Maintain the dispatch board, forecast service workload, and monitor department performance.

Prepare estimates and provide engineering support as needed.

Knowledge of electronic security integration, including CCTV, video surveillance, access control, and intrusion systems.

Experience coordinating service technicians, dispatching work, and managing competing priorities.

Ability to coordinate service timelines, materials, equipment, estimates, and billing.

Experience coordinating preventive maintenance, security system upgrades, and technical troubleshooting.

Experience collaborating with sales and engineering teams on estimates and service solutions.

Exposure to service process improvement and department revenue growth.

Company	Talently
Location	San Diego, California
Type	FULL TIME
Niche	Professional services managers not elsewhere classified