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Burkert USA Corp · Huntersville, North Carolina
Position Title:
Quality Engineer
Department:
Quality
Reports to:
Lead Complaints Management and Continuous Improvement
The Quality Engineer is responsible for leading customer complaint investigations, reactive quality activities, continuous improvement initiatives, and supporting the organization’s ISO 9001:2015 Management System (QMS). This role serves as the primary quality representative for customer issues, driving root cause analysis, corrective and preventive actions (CAPA), data analytics and process improvements that improve customer satisfaction while reducing the Cost Poor Quality (COPQ).
Key
Lead the complete customer compliant process from receipt through closure.
Review returned products (RMAs) and customer complaints to determine appropriate investigation strategy.
Coordinate technical investigations with Manufacturing, Engineering, Product Management, and suppliers.
Perform product failure analysis and determine root cause.
Ensure timely completion of customer complaint investigations.
Prepare technical investigation reports for customers.
Communicate investigation results and corrective actions to internal and external stakeholders.
Monitor complaint aging and ensure KPI targets are achieved.
Identify complaint trends and recommend systemic improvements.
Conduct containment activities
Lead cross-functional problem-solving teams
Validate effectiveness of corrective actions and drive permanence and eliminate recurrence.
Drive all continuous improvement projects
Customer Complaint Trends
COPQ
NCR Metrics
Supplier Performance
Audit Findings
CAPA Status
Customer Satisfaction
Lean Six Sigma Projects/Continuous Improvement
Supporting internal and external audits
Updating procedures, work instructions and process documentation
Supporting document control initiatives
Driving KPIs and closure of CAPA activities
First Pass Yield (FPY)
Right First Time (RFT)
Process Capability
Manufacturing Efficiency
Customer Satisfaction
PPM Performance
Utilization of Lean Manufacturing and Six Sigma methodologies
Technical Expertise:
Proven experience in GD&T (Geometric Dimensioning and Tolerancing), per ASME, Lean Manufacturing, Six Sigma, SPC, MSA, FMEA, Control Plans, PPAP, APQP, 8D, 5Why, Pareto and Statistical Analysis
Software Proficiency:
Advanced skills in
Excel
(data modeling/pivot tables),
Power BI
(dashboard creation), and
PowerPoint
. Experience using
SAP
for quality management and
Delta Master
for business intelligence/reporting is highly preferred,
Minitab
(preferred).
Manufacturing:
Strong understanding Food & Bev, Biopharma, Lab and Med manufacturing industry quality standards
Competencies:
Analytical and problem solving, strong communication and presentation skills, strong organizational and project management skills, data driven decision-making, continuous improvement mindset
A bachelor’s degree in Engineering, Manufacturing Engineering, or a related technical field is a plus.
Advanced certification in GD&T (Geometric Dimensioning and Tolerancing)—ASME Y14.5 Professional Certification is highly preferred.
ASQ (American Society for Quality) Certifications such as Certified Quality Engineer (CQE) or Certified Calibration Technician (CCT), or ability to acquire within one year.
Six Sigma Green or Black Belt to support the Continuous Improvement focus of the role or ability to acquire within one year.
Details
| Company | Burkert USA Corp |
| Location | Huntersville, North Carolina |
| Type | FULL TIME |
| Niche | Industrial and production engineers |