Director of Information Technology

Charlotte's Web · Louisville, Colorado

FULL TIME

Job Description

Position Summary

The Director of IT will be responsible for management of the organization’s technology infrastructure, security and DevOps, to include networking, telecommunications, systems administration and service desk administration. This role will partner with functional leaders to understand their current/future needs to drive and grow the business. This role is crucial in supporting a fast-paced Consumer Packaged Goods (CPG) environment, emphasizing scalability, innovation and efficiency.

Essential Duties and Responsibilities

Lead the organization’s AI innovation and implementation strategy, partnering with cross-functional leaders to identify, prioritize, and deploy secure, scalable, and responsible AI solutions that improve operational efficiency, employee productivity, customer experience, and business performance

Develop and implement advanced IT strategies that are aligned with the company’s short- and long-term business goals

Conduct reviews for peers and subordinates around architecture and design and evaluate the quality of IT deliverables

Lead initiatives to modernize and digitize processes, leveraging emerging technologies to enhance customer experience and operational efficiency

Manage project assignments and workload for team members, manage requirements and recommendations for purchases of software and hardware

Manage the IT, ERP, Development and IT Q/A teams, including budget and performance, systems upgrades, etc

Improve company efficiency and workflow through the deployment of effective IT tools

Evaluate, develop and implement IT policies and procedures and equipment for maximum efficiency and cost containment

Develop and maintain company Disaster Recovery Plan

Collaborate and work directly with departments and the computer security team to implement and enforce applicable regulations and policies; SOX, PCI, and more

Own networking responsibilities, including but not limited to managing Cisco/Meraki switches and firewalls, configuring new equipment, upgrading old equipment, and maintaining working knowledge of ACLs, VLANs, Port configuration, and LAN to LAN technology, including the relationships with third party service vendors

Through the management of third party IT service providers

Provide backup administration functions through various methods including Veeam, Scripts, and Windows backups to include setting up backup processes and verification processes; perform failure monitoring and recovery procedures

Monitor and respond to system alerts to ensure performance and a high-performing, stable production and development environment

Ensure quality and profitable services are performed as per the agreed SLA

Participate in a 24x7 on call rotation and respond to outages related to network infrastructure and services

Escalate support issues to third parties, as needed

Provide regular project status reports

Predict project risk factors and address proactively

Perform other duties as assigned

Qualifications

Must have 10+ years of technology infrastructure experience

Minimum 5+ years of supervisory experience

Bachelor’s degree in information technology or related field

Must have 5+ years of experience administering medium-scale networks on Windows platforms

Demonstrated skill with server virtualization, Internet Protocol (IPV4/6), Palo Alto, Cisco, and Meraki network administration and troubleshooting, Nav/Business Central, Office365 and Active Directory

Knowledge of network security software, end user device security software

Minimum 5 years of operational management experience supporting cloud deployments in one of the following environments: AWS and Azure

Excellent planning and project management skills

Self-starter with a high level of initiative and strong sense of ownership

Strong communication and interpersonal skills

Understanding of IT budget principles

Working Environment

Fast-paced work environment which requires creativity and adaptability

Daily interaction with various departments via written, verbal, and electronic communications

Ability to work some evenings and a few weekends

Benefits

Charlotte's Web offers a diverse, quality work environment, a great compensation package, and a comprehensive benefits package. Our benefits include medical/dental/vision insurance, pet insurance, 401K match, short and long-term disability, flexible PTO, and sick time.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results.

Recruiting for this role ends on 11/15/2026.

Charlottes Web provides equal employment opportunities to all employees and applicants for employment.

Position requires 3 days in office.

Company	Charlotte's Web
Location	Louisville, Colorado
Type	FULL TIME
Niche	Full-time

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